Pairing Online And In-Store Data To Enhance The Customer Experience

Chris Riegel, CEO of STRATACACHE, discusses how brick-and-mortar retailers can bring relevance to the shopper journey using the same tools as Amazon and Google — customer data. There are multiple ways to reach shoppers in-store — via their own mobile devices, tablets and digital signage — retailers can drive actions to, for example, direct shoppers to products they’ve expressed interest in online. Leveraging data in this way can give these retailers a “fair fighting chance” against the online giants, according to Riegel.