E-commerce Experience

Missfresh Makes Sure Olympics Support Staff Never Goes Hungry with 24/7 Grocery Delivery

Chinese online fresh grocer Missfresh has launched special express delivery service and smart vending machines to help feed volunteers, logistics and support…

Eterneva Makes Diamonds from Ashes. How they Connect with Grieving Consumers is a Lesson in Digital Experience

Among DTC brands, Eterneva occupies a unique niche: the company creates made-to-order memorial diamonds from the ashes or hair of lost loved…

As Meta Flounders, Amazon and Google Prove it’s All About the Advertising

Amazon shares were up approximately 14% in after-hours trading on Thursday, Feb. 3 after the company reported some truly impressive Q4 earnings….

Best Buy to Add 1,000 New Tech Employees to Support CX Innovation

Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services, as both…

How Community Commerce is Helping Angling App Fishbrain Cast a Wider Net

Fishing is one of the world’s most popular hobbies, and if you’re a fishing enthusiast (or know one) then you know how…

Exclusive Q&A: Why ‘Search is the New Front Door to Our Stores’ at The Home Depot

As the starting point for so many shopper journeys, the search bar also represents the first potential fork in the road. Customers’…

NRF: For Every $1B in Sales, Retailers Incur $166M in Returns

Approximately 16.6% of all U.S. retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a…

Study: Why Marketplaces Attract Valuable ‘Power Shoppers’

Today’s online shoppers have become accustomed to a wide selection of in-stock products at competitive prices that can be delivered in a…

How Neiman Marcus is Using Next-Gen Tech to Deliver on its Century-Old Promise

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is…

1-800-FLOWERS.com Rolls Out Loyalty Program Enhancements, BNPL Just in Time for V-Day

1-800-FLOWERS.com has amped up its cross-brand offerings just in time for its second-biggest holiday — Valentine’s Day — during which the company…

Inside the Metaverse Mania: Experts Identify 4 Key Challenges and Opportunities

The metaverse seems to be everywhere these days, while technically being nowhere. (Its entirely virtual existence is the appeal, after all.) But…

dunnhumby Debuts White Label Retail Media Platform

Retail data science company dunnhumby has developed a new platform designed to enable retailers to easily launch and manage their own media…

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