Customer Experience

Consumers Rely On Online Reviews, But Don’t Completely Trust Them

While the majority of consumers believe online reviews help them along their shopping journey (88%), only a fraction of these customers (18%)…

Marsh Delivers Localized Wine Expertise To Consumers With Shelf-Talker Rating System

In delivering the optimal shopper experience, retailers are recommended to provide consumers with in-depth information about all their products. However, in most…

67% Of Consumers Still Label Facial Recognition Technology As ‘Creepy’

As many of 79% of U.S. consumers are fine with the idea of scanning a product on their mobile device to see…

The Experience Matters: 3 Takeaways From Consumer Card Spending

It’s been no secret that traditional retailers have had a difficult time in 2016, as consumers opt to spend where they can…

Unified Commerce Platform: Common Goal, Uncommon Reality

While retailers are embracing the concept of unified commerce, with three out of four planning to have a single commerce platform within…

Consumer Behavior Shifts Keep 77% Of Retail CEOs Up At Night

What really grays the hair and wrinkles the brows of retail CEOs? For 77%, it’s the ongoing impact of shifting consumer spend…

54% Of U.S. Consumers Ready To Abandon Retailers That Can’t Meet Delivery Demands

If retailers aren’t up to speed on the digital demands of consumers, they better step up their game. More than half of…

This Time, It Isn’t Personal: Retail’s Great Disconnect

A global cross-industry study commissioned by Mindtree revealed that 75% of shoppers surveyed said personalized promotions would encourage them to purchase relevant products…

John Lewis, Under Armour, Westfield Execs Advise Retailers To Go Digital

The retail store, as it presently is constructed, is no longer just a store: it can also serve as a showroom and…

75% Of Shoppers Say Brick-And-Mortar Personalization Continues To Fall Short

As retailers strive to understand the consumer throughout the path to purchase, they are putting in more effort to personalize their offerings…

Gift-Giving Not Exclusive To Holidays: 60% Of Millennials Buy ‘Just Because’

With the holiday season now in full swing, many consumers are preparing to purchase gifts for friends and family. However, the holiday…

40% Of U.S. Consumers Plan To Spend More On Holiday Shopping In 2015

Retailers prepare: 40% of U.S. consumers plan to spend more on their holiday shopping this year, marking a substantial upturn from the…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Consumers Rely On Online Reviews, But Don’t Completely Trust Them

Marsh Delivers Localized Wine Expertise To Consumers With Shelf-Talker Rating System

67% Of Consumers Still Label Facial Recognition Technology As ‘Creepy’

The Experience Matters: 3 Takeaways From Consumer Card Spending

Unified Commerce Platform: Common Goal, Uncommon Reality

Consumer Behavior Shifts Keep 77% Of Retail CEOs Up At Night

54% Of U.S. Consumers Ready To Abandon Retailers That Can’t Meet Delivery Demands

This Time, It Isn’t Personal: Retail’s Great Disconnect

John Lewis, Under Armour, Westfield Execs Advise Retailers To Go Digital

75% Of Shoppers Say Brick-And-Mortar Personalization Continues To Fall Short

Gift-Giving Not Exclusive To Holidays: 60% Of Millennials Buy ‘Just Because’

40% Of U.S. Consumers Plan To Spend More On Holiday Shopping In 2015

Multimodal Commerce: New Era of Online Shopping

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

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