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Home Depot, Zappos, REI Cited For Customer Service Excellence In Select Group of 8 Out Of 100

Just eight retailers out of 100 retail companies recently benchmarked by the e-tailing group have been recognized for providing superior online customer service….

Home Depot, Zappos, REI Cited For Customer Service Excellence In Select Group of 8 Out Of 100

Hit List: Which Grocery and Convenience Retailers are Cashing in on Digital Behaviors?

Woof! 94% of Consumers Shop for Pet Gifts During the Holidays

Clienteling Grows Up: How Retailers of All Kinds are Leveraging Tech to Deliver One-to-One Personalization

Leveling Up the Last Mile: How Flexible APIs and Improved Forecasting are Enabling the Future of Delivery

89% of Shoppers Will Pay for Home Delivery

Death to RoAS: The Brave New World of Measurement & Attribution

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