6 years ago Why Conversational Commerce Is The Biggest Transformation In Retail The physical retail shopping experience has remained pretty consistent over the past few decades, other than cosmetic changes to store layouts and…
7 years ago 90% Of Shoppers Say Price Lures Them To Leave A Store And Buy At A Different Retailer More than 90% of shoppers say price is the top reason they buy an item from a different retailer after visiting a…
11 years ago Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the…
11 years ago New Research Spotlights Opportunities For Big Box Retailers Big box retailers such as Kmart, Target and Walmart strive to provide a “one-stop shop” for today’s time-starved and deal-oriented consumers. With…
11 years ago Signature Helps Retailers Develop Stronger Relationships With Shoppers The emergence of the cross-channel shopper has left retailers scrambling to keep pace by implementing new methods of engagement via mobile devices…
Omnichannel Orchestration: How to Optimize Inventory Amid Shifting Consumer Behaviors & Industry Disruptions