shopper experience

Five Pandemic-Driven Trends Reshaping Retail CX Strategy

The COVID-19 pandemic has upended the retail sector. From household name brands declaring bankruptcy, to Amazon consolidating its ecommerce dominance, to curbside…

Kohl’s CEO Reveals Strategies Behind Facebook, Amazon Partnerships

While the ninth annual Consensus Great Brands Show enabled some of the best and brightest young consumer brands to pitch their companies…

Inserting Your Brand Into The Modern Shopping Experience

To say the modern shopping mall has undergone transformation is an understatement. In the glory days from around 1956 to 2005, shopping…

Lead Innovation Summit Report: If Shopper Habits Are Fluid, Flexibility Is A Retail Must

Rapid, dramatic changes in shopping habits have pushed retailers to transform their businesses in a variety of ways. But if there’s one…

Creating Personalized Experiences Is The Secret To Growing Your Loyalty Base

Digital technologies have radically changed the way retail companies operate online and in-store. And today, digital technologies will, and have, radically changed…

RTP Live! Session: Moosejaw Success Is ‘All About Being Relatable, And About Being Fun’

With a vision to “be the most fun outdoor retailer on the planet” while selling the best outdoor products, Moosejaw strives to…

Want To Build Strong Relationships With Shoppers? Start With Identity Resolution.

With so many competing products and services, it can be challenging for retailers to stand out among the crowd. Shoppers are bombarded…

Top Takeaways From Shoptalk 2019: Hint…It’s Personal

Shoptalk 2019 did not disappoint: it has established itself as one of the “must attend” retail events of the year. The biggest…

Kroger Pilots Two ‘Connected’ Stores With Microsoft Partnership

In its latest push to drive forward its Restock Kroger initiative, the retailer is partnering with Microsoft to pilot a connected store…

Podcast: Are Retailers Finally Getting Holiday Experience Right?

The 2018 holiday season has unearthed a number of new trends and has reaffirmed the importance of others. But how will these…

57% Of Shoppers Abandon Customer Feedback Surveys Because They’re Too Long

Retailers always need to properly analyze customer feedback if they want to evolve their business to meet shopper needs. But when collecting…

Nike Debuts App-Enabled Experiential Store In NYC

Nike has opened the Nike House of Innovation on Fifth Avenue in New York City, combining experiential retail with the power of…

Leveraging Customer Insights to Drive Personalization – A Retail Perspective

Supply Chain Impacts, Understaffed Stores Create Customer Loyalty Challenges

Streamline Product Data Management to Maximize Multichannel Growth

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

The 2022 Holiday Planning Guide for Retailers

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