Qualtrics

Qualtrics Enhances CX, Personalization Capabilities with $1.1B Clarabridge Acquisition

Qualtrics International will acquire Clarabridge for $1.125 billion in stock. Clarabridge offers an AI-powered platform that helps companies capture and analyze customer…

Qualtrics Adds Functionality To CoreXM Experience Management Solution

Qualtrics, a customer experience management platform, has added new capabilities to the CoreXM experience management system. These new functions help the tool…

Yankee Candle Smells Success With Improved Survey Strategies

More than two thirds (41%) of best-in-class organizations incorporate Voice of the Customer (VoC) as a formal part of their business plans,…

Bonobos Leverages Surveys To Harness Voice Of The Customer

Web-based customer surveys provide retailers with direct feedback regarding cross-channel shopping experiences, marketing campaigns and inventory. More merchants are connecting surveys to…