Executive ViewPoints

The Grinch Who Stole Business: Don’t Let Fraud Derail Your Holiday Peak Season Success

One of the most watched holiday season specials is the cartoon adaptation of Dr. Seuss’ “The Grinch Who Stole Christmas.” While the…

How U.S. Retailers Can Drive Engagement And Sales Among Chinese Tourists

Amid today’s period of retail disruption, far too many U.S. retailers miss growth opportunities — namely those in the massive China retail…

Planning For The New Black Friday And Cyber Monday Shopping Reality To Maximize Revenues

Black Friday has been an American shopping tradition for nearly 100 years. It’s been the official kickoff to the holiday gift buying…

How AI Is Transforming Retail Banking

Artificial Intelligence (AI) has invaded almost every industry in the world, and banking and financial services are no exceptions. The financial services…

A Tale Of Two Cafes: How Prioritizing CX Helped Panera And Hurt Starbucks

Business leaders who know how to identify the biggest barriers to the success of their organization are often praised, and yet we…

Driving Revenue When Retail Stores Are Closing: Surviving The Retail Bust

The list of retailers closing stores is growing at a record rate, some calling it an extinction-level event. Fewer and fewer of…

What’s In Store for Holiday 2017: The Top Shopping Trends

Though my body is holding on to the last days of summer (and some shorts that my wife can’t wait to throw…

Lessons Learned From The 2016 Holiday Shopping Season

Despite some reports of a less-than-stellar return, the 2016 holiday shopping season amassed record-breaking sales for the retail industry. Black Friday generated…

Surprising Customer Service Lessons From 2016

2016 was a strong year for retail thanks to low unemployment, reduced interest rates and increased consumer confidence that led to a…

POS Transaction Speed Optimization: 4 Ways to Go Beyond “Faster EMV”

It has been more than a year since the October 2015 fraud liability shift date and the EMV migration began in the…

4 Ways You Can Ship Smarter

E-Commerce merchants are all trying to compete for consumers’ attention with a variety of promotions such as free shipping, in-store pickups or…

Three Things We Learned From Selling IPS To Shopping Malls

Emerging, cutting-edge technologies don’t come with user manuals. Unlike currently-in-use technologies that are widely understood, new technologies like indoor positioning systems (IPS)…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Executive ViewPoints

The Grinch Who Stole Business: Don’t Let Fraud Derail Your Holiday Peak Season Success

How U.S. Retailers Can Drive Engagement And Sales Among Chinese Tourists

Planning For The New Black Friday And Cyber Monday Shopping Reality To Maximize Revenues

How AI Is Transforming Retail Banking

A Tale Of Two Cafes: How Prioritizing CX Helped Panera And Hurt Starbucks

Driving Revenue When Retail Stores Are Closing: Surviving The Retail Bust

What’s In Store for Holiday 2017: The Top Shopping Trends

Lessons Learned From The 2016 Holiday Shopping Season

POS Transaction Speed Optimization: 4 Ways to Go Beyond “Faster EMV”

4 Ways You Can Ship Smarter

Three Things We Learned From Selling IPS To Shopping Malls

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

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