customer experience

ShopperTrak Acquires ReTel Technologies

ShopperTrak has acquired ReTel Technologies, a provider of hybrid video auditing solutions and advanced shopper analysis. ShopperTrak will integrate the ReTel technology with…

IHL Webinar: Retailers Debate Cause Of Out-Of-Stocks

More consumers are turning to online retailers such as Amazon to browse and buy items. These shifting consumer behaviors can, in part,…

Webinar Highlights How To Succeed With Customer Loyalty Programs And Overcome SoMoLo Challenges

Many of today’s marketers rely on loyalty programs to improve customer relationships and experiences. In fact, a majority of loyalty program marketers…

Tips For Mending The Gaps In Consumer Experience

It’s not easy being a consumer-facing brand these days. After years building a company based on one consumer pathway, the mobile, app,…

The Multi-channel Consumer: Keys To Reaching Today’s Luxury Retail Shopper

The rapid emergence of mobile devices and social platforms in recent years has presented retailers with more channels than ever before through…

Connected Consumer Series Wrap-Up

Retail TouchPoints recently completed its eight-part webinar series covering the most challenging issues on retailers’ minds and in their conference rooms. Industry…

The Steps To Global E-Commerce Success

Best-in-class retailers are considering the benefits of expanding their brand and inventory to international shoppers. While some merchants have opened brick-and-mortar locations…

Best Buy’s Bob Willett Kicks Off Connected Consumer Series

Bob Willett, former CEO of Best Buy International, kicked off the Connected Consumer webinar series with an invigorating discussion about using data…

Honda Partners With Zmags To Create Interactive Online Experience

The Honda Motor Company has announced a partnership with Zmags, a provider of rich media mobile and social merchandising, to launch its…

VirtuOz Launches Micro-Agents For Extended Intelligence In-Store

The customer experience is a key competitive differentiator in retail, particularly as consumers focus on leveraging a variety of channels to get…

Smashburger Optimizes The Customer Experience Across Locations

A top challenge for large retail chains and restaurant franchises is ensuring a consistent, enjoyable experience across all locations. Unified customer service,…

Zappos Unveils Keys To Mobile Success

Smartphones and tablets have become key tools for today’s shoppers. Whether at home or on the go, consumers are consulting their mobile…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

customer experience

ShopperTrak Acquires ReTel Technologies

IHL Webinar: Retailers Debate Cause Of Out-Of-Stocks

Webinar Highlights How To Succeed With Customer Loyalty Programs And Overcome SoMoLo Challenges

Tips For Mending The Gaps In Consumer Experience

The Multi-channel Consumer: Keys To Reaching Today’s Luxury Retail Shopper

The Steps To Global E-Commerce Success

Honda Partners With Zmags To Create Interactive Online Experience

VirtuOz Launches Micro-Agents For Extended Intelligence In-Store

Smashburger Optimizes The Customer Experience Across Locations

Zappos Unveils Keys To Mobile Success

State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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