chatbots

55% Of Consumers Welcome Customer Service Chatbots

Chatbots — AI applications that simulate human conversation — are becoming more pervasive in online and mobile customer service, and acceptance of…

Insights From Dreamforce 2017: How Adidas, Party City & Suit Supply Get Personal

“Personalized, connected and fast” have been the recurring themes from Dreamforce 2017, as retailers seek to gain a competitive edge in a…

Messaging Mavens: The Utility Of Chatbots Across Demographics

We’ve come a long way since the days of AIM and SmarterChild. The world of chatbots is emerging and fast-moving, with players…

Chatbot Acceptance Rises, But Human Backup Still Preferred

Shoppers are getting accustomed to the idea of using of chatbots as a customer service tool, and some even prefer it, according…

Retail 2025: AI And Digital Natives Will Rule

As futuristic as the year 2025 sounds, it is now less than eight years away. Will time travel, flying cars and summer…

When Retail Innovators Get It Right…And When They Get It Wrong

One of the hallmarks of the NRF Big Show is the onslaught of technology that just seems to get more and more…

NRF 2017 Preview: A Big-Picture View Of The Big Show

New York City’s Javits Center will bulge with 33,000 attendees and more than 500 exhibitors from Jan. 15-17, all in town for…

2017: The Year Of The Chatbot

If 2016 was the year chatbots entered the retail scene, then 2017 will be the year brands will start to realize real…

Mahindra Comviva Launches Chatbots Within Payments Wallet

Mobile solutions provider Mahindra Comviva has added chatbot functions to its mobiquity Wallet to help retailers and financial institutions assist consumers through…

Nordstrom Taps Chatbots To Assist Holiday Shoppers

Nordstrom is jumping on the chatbot bandwagon for the holidays. The retailer has partnered with Snaps, a New York-based mobile messaging platform,…

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chatbots

55% Of Consumers Welcome Customer Service Chatbots

Insights From Dreamforce 2017: How Adidas, Party City & Suit Supply Get Personal

Messaging Mavens: The Utility Of Chatbots Across Demographics

Chatbot Acceptance Rises, But Human Backup Still Preferred

Retail 2025: AI And Digital Natives Will Rule

When Retail Innovators Get It Right…And When They Get It Wrong

Mahindra Comviva Launches Chatbots Within Payments Wallet

Nordstrom Taps Chatbots To Assist Holiday Shoppers

Multimodal Commerce: New Era of Online Shopping

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

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