Mobile solutions provider Mahindra Comviva has added chatbot functions to its mobiquity Wallet to help retailers and financial institutions assist consumers through their digital shopper journey. With some surveys indicating live chat provides a higher customer satisfaction level than email or phone, businesses now have more of an incentive to leverage digital services such as chatbots to enhance the consumer experience.
While mobiquity Wallet 2.4 will initially provide chatbot-based registration and payments services, Mahindra Comviva plans to expand the services to include context-driven interactions and integrated artificial intelligence.
“Intelligent payments are the future,” said Srinivas Nidugondi, SVP and Head of Mobile Financial Solutions at Mahindra Comviva in a statement. “Chatbot will make transactions on the digital wallet as simple and seamless as conversing with friends on the social channels, removing complexities in registering for a digital wallet or making payments. Moreover, chatbots will help to improve banking ROIs by automating repeat value transactions as it replaces manned help desks.”
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The digital wallet platform leverages NFC, BLE, QR Codes, biometrics, geofencing and sound-based payments to create compelling consumer experiences.
