Advertisement

Mahindra Comviva Launches Chatbots Within Payments Wallet

0amahindraMobile solutions provider Mahindra Comviva has added chatbot functions to its mobiquity Wallet to help retailers and financial institutions assist consumers through their digital shopper journey. With some surveys indicating live chat provides a higher customer satisfaction level than email or phone, businesses now have more of an incentive to leverage digital services such as chatbots to enhance the consumer experience.

While mobiquity Wallet 2.4 will initially provide chatbot-based registration and payments services, Mahindra Comviva plans to expand the services to include context-driven interactions and integrated artificial intelligence.

“Intelligent payments are the future,” said Srinivas Nidugondi, SVP and Head of Mobile Financial Solutions at Mahindra Comviva in a statement. “Chatbot will make transactions on the digital wallet as simple and seamless as conversing with friends on the social channels, removing complexities in registering for a digital wallet or making payments. Moreover, chatbots will help to improve banking ROIs by automating repeat value transactions as it replaces manned help desks.”

Advertisement

The digital wallet platform leverages NFC, BLE, QR Codes, biometrics, geofencing and sound-based payments to create compelling consumer experiences.

Featured Event

View the Retail Trendcaster Webinar Series on-demand to uncover key 2025 retail trends, from AI and personalization to social commerce. Gain expert insights, data-driven predictions, and actionable takeaways to stay ahead in a rapidly evolving market.

Advertisement

Advertisement

Retail Trendcaster Webinar Series
Days
Hours
Minutes
Seconds

Uncovering What’s Next in Retail

On-Demand Limited Video Series

Q1 is a pivotal time for retail, with experts analyzing holiday sales and forecasting trends. View the full lineup of the Retail Trendcaster video series for insights on consumer spending, AI, personalization, social commerce, and more—helping you focus on what truly matters in 2025.

Brought to you by
Retail TouchPoints
Access Now
Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors, and partners. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

Access The Media Kit

Interests:

Access Our Editorial Calendar




If you are downloading this on behalf of a client, please provide the company name and website information below: