chatbots

How GNC is Redefining Supplement Sales with AI-Powered Customer Service and Hyper-Personalization

Few things are as personal to a shopper as their health. Everyone has their own health needs and goals, and there is…

75% of Shoppers See Positive Potential for AI, so Retailers Must be Ready for an AI-Driven Future

This is the first article in our series on AI in Retail. Read the second article, detailing AI’s impact on store design,…

PacSun CIO Reveals the Array of Behind-the-Scenes Tech Needed to Meet Gen Z’s Expectations

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how…

BotsCrew Chatbots Designed to Span Channels and Countries

BotsCrew offers retailers a chatbot designed to connect to multiple channels, including Facebook, WhatsApp, SMS, website widgets and others. The platform allows…

4 Common Concerns about Chatbots and Why They’re Not Rooted in Truth

Whenever a new technology emerges, it’s generally greeted with a healthy mix of excitement and skepticism. This was true when chatbots were…

How (and Why) Amazon is Sharing its Tech with Retailers Around the World

Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other…

Blue Nile Taps Load Testing and Production Lockdowns to Prep for an Unpredictable Holiday Season

Every retailer is bracing for the incoming surge of ecommerce holiday traffic, but perhaps no category faces as much pressure as luxury,…

How Chatbots Can Help The Retail Industry Amid The COVID-19 Pandemic

Long before we faced the outbreak of the world pandemic known as COVID-19 or SARS 2, it was forecasted that, by 2023,…

Quiq Launches Chatbot-Powered Quiq IQ For Online Chat, Messaging

Quiq, a business messaging and customer communication software provider, has launched Quiq IQ. The tool helps retailers create and deploy bots for…

Next-Generation AI Is Here And Connecting Retailers With Their Customers At The Start Of Their Journey

Today 87% of shoppers start their journey online. Before a potential customer interacts with a salesperson, company representative, or steps inside a…

How Bot-Supported Customer Service Can Save The Buyer Journey

If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping brands gain a deeper…

Ingenico Launches Payment-Enabled Chatbot

Ingenico, a payment solution provider, has launched a payment-enabled chatbot that uses natural language processing from IBM Watson. The bot, which is…

Neiman Marcus Shares Insider Tips on Retiring Monolithic Tech and Embracing Modern, Composable Architecture

How Design Teams are Maximizing the Impact of New Store Experiences

Best Practices for Boosting Supply Chain Visibility

The Evolution of Retail Media: Powered by Data, RMNs Offer Full-Funnel Advertising

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