AI agents

The Future of Retail CX: How Autonomous AI Agents are Redefining Contact Centers

Retail contact centers are under constant pressure to deliver fast, reliable and high-quality service even as consumer expectations rise and staffing challenges…

Shopify Adds Guardrails to Control Agentic Purchases

Shopify has added new rules to the millions of merchant websites it powers, requiring that purchases made by agentic AI platforms aren’t…

Generative AI in Retail: 4 Predictions for 2025

The retail industry’s rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from…

How AI Assistants are Already Reshaping Shopping

2024 is set to go down in history as the year of the AI assistant. Amid all the ongoing furor around new…

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