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#RICE24: Where Authenticity and Vulnerability Took Center Stage

Retail industry events are typically designed to showcase the brands and executives that have it all figured out: they’ve conquered business challenges,…

Opinion: An Unvarnished Review of the Smart Cart Shopping Experience

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in…

Reviving Retail: The Lucrative Potential of Shopping Mall Redevelopment

Traditional shopping malls are poised for a dynamic transformation, presenting attractive real estate opportunities as more spaces become vacant and accessible. As…

As Amazon Launches AI Shopping Assistant, Jassy Predicts AI will Drive ‘Tens of Billions’ in Revenue in Coming Years

Amazon has debuted Rufus, a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4…

CI&T Research: Price-Conscious Consumers Still Want Stellar Shopping Experiences

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are…

Solving the Shopping Mall ‘Identity Crisis’ with Community Data and Careful Curation

Malls were once the nucleus of “shopping culture.” They were core destinations for all things retail; where families spent hours on a…

When Customers Aren’t Holiday Shopping, They’ll be Streaming

The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales,…

Best Buy, Home Depot Embrace Live Video Shopping for Holiday

Ahh, holiday fare: Rudolph the Red-Nosed Reindeer, How the Grinch Stole Christmas…and live video shopping from two of the country’s biggest retailers,…

Walmart to Open 5th Next-Gen Fulfillment Center in 2026

Walmart, which had announced plans to open four next-generation fulfillment centers in June 2022, will build a fifth location scheduled to open…

Walmart Pilots Pet Services Center in Georgia

Walmart has opened its first-ever Pet Services center at the same store in Dallas, Ga. where it piloted the first Walmart Health…

La-Z-Boy Deploys Omnichannel ‘Listening’ Solution to Boost Understanding of Shopping Behaviors

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow…

Walmart to Offer Sensory-Friendly Shopping Periods During BTS Season

Walmart will offer “sensory-friendly” hours for customers with sensory disabilities on designated days throughout the back-to-school shopping season. Every Saturday for the…

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