Disputing Chargebacks: A Guide For E-Commerce Merchants

The chargeback dispute process is both resource intensive and expensive. However, when streamlined and embedded in the business flow, the process can help businesses retrieve revenue they assumed was lost.

This guide was designed to help e-Commerce retailers become better acquainted with the information that can help differentiate between unauthorized and authorized transactions to successfully overcome chargeback abuse. Topics include:

  • Why chargebacks are filed;
  • The ramifications of too many chargebacks;
  • The steps involved in disputing a chargeback; and
  • The information online merchants should collect.

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