Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 133

Hip or Hype? 2022 Retail Trends Edition

Featuring: Vic Drabicky, Founder, January Digital - Sarah Engel, President, January Digital

There was no shortage of trends poised to disrupt the retail industry this year — from sustainability to the metaverse. But which trends actually made an impact, and which were just hype? During this special, rapid-fire episode of Retail Remix, we dig into the Big 8 trends spotlighted by January…

Episode 132

How Google is Redefining Product Search

Featuring: Lilian Rincon, Senior Director of Product – Shopping, Google

Consumers are searching for product information on a host of new channels, from marketplaces to social networks, but Google still plays a key role in the customer experience. But that doesn’t mean Google isn’t taking cues from these new consumer behaviors to shape product and experience innovation. During…

Episode 131

Getting a Seat at the Innovation Table

Featuring: Nikki Baird, VP of Strategy, Aptos

Nikki Baird is no stranger to tough conversations. She has held roles as a retail technology executive and an industry analyst, so she knows what it takes to assess, challenge and prioritize new trends and tech investments. Now, as VP of Strategy for Aptos, her job is to discuss…

Episode 130

Turning SMS into a Revenue Driver

Featuring: Tivan Amour, GM of Conversational at Attentive and Kizzy Ezirio, Digital User Experience Director at Igloo

If you have a cooler or an insulated lunch bag, you likely have an Igloo product. Although the brand has such a vast wholesale network, a direct-to-consumer (DTC) experience was key to establishing a direct line of communication with consumers to build out its product portfolio. Early on, the…

Episode 129

Willy Wonka Goes Sustainable CPG

Featuring: Oded Brenner, Founder and CEO, Blue Stripes

As one of the founders of Max Brenner, the highly popular chocolate brand and restaurant chain, Oded Brenner was considered the world’s real-life Willy Wonka. Now, after a brief hiatus, he’s embracing his inner “business artist” and building a new brand: Blue Stripes. While both businesses are connected by a…

Episode 128

From Social Commerce to Curated Commerce

Featuring: Frost Li, Founder and CEO, Social Chat

Frost Li has a rich history in tech, and she even helped Wish build out its growth division. In fact, it was during her time at Wish that she discovered her fascination with retail and, specifically, helping retail brands grow. Social commerce has become a key method for brands…

New episodes released weekly on Monday mornings.