Retail Success Stories

Q&A With Eric Grosse: Hotwire Co-Founder And CEO Of Chairish

It’s an impressive résumé: Eric Grosse has been Co-Founder of Hotwire, President of Expedia Worldwide, CEO of TaskRabbit and now, CEO and…

Pie Five Targets Millennials With High Tech Loyalty Program

Pie Five Pizza was growing and wanted to jump from an outdated system of paper-based rewards cards to a data-driven solution that…

Modell’s Sporting Goods Adds Protective Gear Against Cyberthreats

Modell’s Sporting Goods is strapping on protective tech gear to keep its IT and data systems as safe as possible. The 150-store…

Steven Alan Switches Strategy To ‘Mobile-First’ Even Within Its Stores

With mobile spending in November and December 2015 increasing 59% from the same period in 2014, reaching $12.7 billion, it’s ever-clearer that…

For MGM Resorts Casinos, Price Optimization Is A Sure Bet

For the vast majority of brick-and-mortar retailers, customer demographics shift gradually: the neighborhood gentrifies or goes downscale, or a competitor’s closure drives…

Gift Card Specialist Brings Storefront To EBay

It’s no secret: consumers love their gift cards. The more places they can get them, the better. To cater to this consumer…

Keeping Lean At Touch of Modern By Automating Accounts Payable

While retailers often spread themselves too thin while in a growth mode, Touch of Modern has managed to buck this trend with…

Timberland Tablets Blaze A Trail Connecting Physical And Digital Commerce

There’s a bit of the great outdoors in one of the most urban locations imaginable: the Timberland store in Manhattan’s Herald Square,…

TJX, Guitar Center Optimize Change Management To Maximize ROI

Managing the workplace environment can be stressful for retailers with vast brick-and-mortar presences, especially if they don’t have proper change management policies…

Macy’s Digital Thrives On Culture Of Customer-Focused Innovation

Mobile’s extraordinarily strong performance during the 2015 holiday season may have caught some in the retail industry by surprise, but not Macy’s…

DirectBuy Bolsters Orders 30% Through Digital, Customer Service Revamp

Brands that have been in business for decades often have to evolve their businesses over time to cater to the needs of…

BCBG Offers Microfinance Payment Option To Entice Millennial Shoppers

With as many as 63% of Millennials not owning a credit card, retailers now have to find new ways to engage this…

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