Office Depot and OfficeMax Promote 20-Minute Pickup Promise for Holiday 2021

Office Depot and OfficeMax stores are guaranteeing in-store or curbside pickup for online and mobile orders with a new “20-Minute Pickup Promise.” If orders are not ready in 20 minutes, customers receive an email within 48 hours toward their next qualifying purchase. To qualify for the 20-minute promise, orders must be placed one hour before the designated pickup store’s closing time.

The retailers also are touting same-day delivery on some products for the holidays, with qualifying orders delivered within an in hour. Customers can receive free delivery on qualifying orders of $45 or more. Select print and copy services are available for store pickup if the order is placed before 2 pm.

“We know our customers value convenience and friendly, helpful service, especially during the holiday season, which is a stressful time of the year for many,” said Kevin Moffitt, EVP and Chief Retail Officer for Office Depot in a statement.

The retailers are owned by the Boca Raton, Fla.-based ODP Corporation, which operates 1,100 Office Depot and Office Max stores and an online B2B distribution platform.


In March 2021, Office Depot plans to separate itself into two independent publicly traded companies. ODP will operate the Office Depot and Office Max stores, while Office Depot’s B2B solutions business will be under the authority of NewCo. The separation is expected to be complete by the first half of 2022. Office Depot rejected a $2.1 billion takeover bid from its rival Staples in January 2021.

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