Meijer is expanding its mobile self-checkout functionality across all stores in Ohio, bringing the program to 179 stores in five states. Shoppers will be able to use the Shop & Scan capability of the Meijer app to scan and bag products as they go, letting them skip the checkout line and also personalize their shopping visit depending on the day.
The app keeps a running total of the items purchased as shoppers scan items throughout the store, keeps track of purchases with an integrated list and clips digital coupons for any item scanned. Once customers are done shopping, they can scan their phone at a self-checkout lane and pay.
"We're all challenged by time and busy schedules, so Shop & Scan allows customers the opportunity to truly be in control of their shopping trip, from the moment they walk in our stores to the minute they walk out," said Tom Wilson, Regional VP at Meijer in a statement. "Customers are appreciative of the simplicity of scanning and bagging as they go because they can save time and avoid lines, speeding up their checkout experience."
Meijer will continue rolling out Shop & Scan to additional locations throughout 2019. The app has been downloaded more than 1.1 million times since the pilot started in Michigan last year.
The retailer’s expansion contrasts with Walmart, which dropped its own mobile checkout program in 2018 due to a lack of customer usage. In comparison, Meijer reported that 80% of its customers have used the feature at multiple locations.
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