Executive ViewPoints

Ready to Elevate Your CX? Consider a Contact Center Upgrade to CCaaS

Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC, consumers are willing to pay…

Inflation Pressure Tests Customer Loyalty, Spotlights Price

American consumers are right to feel like they can’t catch a break right now. Just as people were eagerly starting to put…

Closing the Billion-Dollar Gap in Returns Waste

Recommerce, the sale of secondhand merchandise, is a hot topic as consumers become more enthused about recycling goods rather than contributing to…

How Retail Workers Can Be Leveraged as Effective Brand Influencers

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer…

How the Fashion Industry Can Pave the Way for a Sustainable Future

For decades, there have been continued debates surrounding sustainability and the fashion industry’s position in implementing and maintaining a sustainable value chain,…

How Ecommerce Retailers Can Prepare Now for Back-to-School 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the…

If Your UX is Stale, You Might be Throwing Money Away on Advertising

You can do everything right in your advertising plan — target the right users, deep-link to the ideal product pages and create…

Wrestling With Hiring Issues? Don’t Tap Out; try Untapped Labor Pools

If you’re feeling the pain of summer staffing woes, you’re not alone. The pandemic and ensuing “great reshuffle” has left untold franchises…

Retail in the Metaverse

The world has entered the next frontier of a commerce technological revolution. Move over real life; the metaverse is here. Welcome to the…

Considering Selling Your Amazon Brand to an Aggregator? Here are the 5 Things You Need to Know

The whole idea of aggregation was essentially born five years ago when the ecommerce industry recognized that digitizing the private equity playbook…

How Brands Will Harness IoT and Mobile Apps to Create More Connected User Experiences in 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt…

Supply Chain is a Customer-Facing Function (Now More Than Ever)

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe…

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Executive ViewPoints

Ready to Elevate Your CX? Consider a Contact Center Upgrade to CCaaS

Inflation Pressure Tests Customer Loyalty, Spotlights Price

Closing the Billion-Dollar Gap in Returns Waste

How Retail Workers Can Be Leveraged as Effective Brand Influencers

How the Fashion Industry Can Pave the Way for a Sustainable Future

How Ecommerce Retailers Can Prepare Now for Back-to-School 2022

If Your UX is Stale, You Might be Throwing Money Away on Advertising

Wrestling With Hiring Issues? Don’t Tap Out; try Untapped Labor Pools

Retail in the Metaverse

Considering Selling Your Amazon Brand to an Aggregator? Here are the 5 Things You Need to Know

How Brands Will Harness IoT and Mobile Apps to Create More Connected User Experiences in 2022

Supply Chain is a Customer-Facing Function (Now More Than Ever)

Feature Your Byline

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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