Executive ViewPoints

An Old Sticking Point for More Sustainable Supply Chains

Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This means it will either…

Why Emotion is the Most Important Customer Experience Metric

Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle seat on a long…

The Waste Management Challenge of the Holiday Season

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain…

The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an…

Five Trends Poised to Shape the Future of Digital Experiences in 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for…

Resilience is Key as Payments Acceptance becomes Mission-Critical

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular…

How Smart Design will Shape the Future of Retail Media Networks

As retailers face the imperative of implementing a retail media strategy, the number of Retail Media Networks (RMNs) continue to grow. With…

Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest…

Embracing Unleadership: How Letting go can Propel Your Business to Success

Leadership isn’t confined to titles or roles — it’s something we all practice daily, often without even realizing it. Whether deciding how…

How AI is Driving Identity-Based Marketing Strategies to Boost Customer Lifetime Value

The ecommerce industry is undoubtedly booming in the United States despite predictions that economic uncertainty would hinder consumer spending. In fact, a…

In 2025, Changing Consumer Demand will Reshape the Supply Chain

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric…