Executive ViewPoints

How to Create the Best ‘New Normal’ Dining Experience With Data

Pandemic-era dining ushered in new elements of a night out. Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and…

The Power of Sound for Retail

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under…

The Existential Threat to Ecommerce

By all accounts, the pandemic was a boon to ecommerce. A McKinsey Report noted that lockdown orders crammed a decade’s worth of…

Virtual Queues: The Waiting Isn’t the Hardest Part

Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived and accelerated the rate…

How Consumer Data will Shape Retail Experiences in 2022

Consumer habits changed drastically last year as people went online to shop. According to McKinsey, 75% of consumers tried a new shopping…

Forget The Labor Crisis. Retailers Need To Focus On Operational Readiness.

As retailers across the country navigate a post-COVID reality, they’re combatting the worst labor crisis in 30 years. Retail leaders are citing…

4 Omnichannel Myths Keeping You From Success

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about…

The Mistake Retailers Risk Making with Contact Center as a Service

How can we serve customers more effectively? The question may be as old as retail itself, but in the last few years,…

How to Design Ecommerce Search Filters That Convert

Your site’s search box has an outsized role in buyer success. Did you know that approximately 40% of your visitors will use…

How Brand Perception and Shared Values Fundamentally Impact Customer Experience

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that…

Ethical Commerce: What it is and Why it’s Important

As the world witnessed and weathered recent events including the COVID-19 pandemic, natural disasters, civil unrest and a heavy focus on social…

Three Reasons Why Apparel and Fashion Retailers Should Replace Their Security Hard Tags with Data

The security hard tag has been essential in deterring theft worldwide, with their mere presence on items leading to a halt in…

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Executive ViewPoints

How to Create the Best ‘New Normal’ Dining Experience With Data

The Power of Sound for Retail

The Existential Threat to Ecommerce

Virtual Queues: The Waiting Isn’t the Hardest Part

How Consumer Data will Shape Retail Experiences in 2022

Forget The Labor Crisis. Retailers Need To Focus On Operational Readiness.

4 Omnichannel Myths Keeping You From Success

The Mistake Retailers Risk Making with Contact Center as a Service

How to Design Ecommerce Search Filters That Convert

How Brand Perception and Shared Values Fundamentally Impact Customer Experience

Ethical Commerce: What it is and Why it’s Important

Three Reasons Why Apparel and Fashion Retailers Should Replace Their Security Hard Tags with Data

Feature Your Byline

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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