Executive ViewPoints

Forget The Labor Crisis. Retailers Need To Focus On Operational Readiness.

As retailers across the country navigate a post-COVID reality, they’re combatting the worst labor crisis in 30 years. Retail leaders are citing…

4 Omnichannel Myths Keeping You From Success

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about…

The Mistake Retailers Risk Making with Contact Center as a Service

How can we serve customers more effectively? The question may be as old as retail itself, but in the last few years,…

How to Design Ecommerce Search Filters That Convert

Your site’s search box has an outsized role in buyer success. Did you know that approximately 40% of your visitors will use…

How Brand Perception and Shared Values Fundamentally Impact Customer Experience

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that…

Ethical Commerce: What it is and Why it’s Important

As the world witnessed and weathered recent events including the COVID-19 pandemic, natural disasters, civil unrest and a heavy focus on social…

Three Reasons Why Apparel and Fashion Retailers Should Replace Their Security Hard Tags with Data

The security hard tag has been essential in deterring theft worldwide, with their mere presence on items leading to a halt in…

BNPL: A Win-Win for Retailers and Consumers as the Holidays Approach

With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due to supply chain congestion,…

How Legacy Beauty Brands are Losing a Big Slice of the $500 Billion Pie to Small Brands — and How They can get it Back

This is not your parents’ beauty industry. Transformed by both the steady wave of ecommerce and the sudden shock of the pandemic…

4 Ways to Transform Your Paper Statements into Impactful Marketing Weapons

With more people paying bills online than ever before, consumers tend to opt out of paper billing statements or disregard them as…

How These Three Pillars Can Soften the Bullwhip Effect in Your Supply Chain

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping…

How Your Brand Can Reward Holiday Shopping Procrastinators

It’s become known as Panic Saturday. You know the one, that final Saturday before Christmas when all the last-minute shoppers descend on…

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Executive ViewPoints

Forget The Labor Crisis. Retailers Need To Focus On Operational Readiness.

4 Omnichannel Myths Keeping You From Success

The Mistake Retailers Risk Making with Contact Center as a Service

How to Design Ecommerce Search Filters That Convert

How Brand Perception and Shared Values Fundamentally Impact Customer Experience

Ethical Commerce: What it is and Why it’s Important

Three Reasons Why Apparel and Fashion Retailers Should Replace Their Security Hard Tags with Data

BNPL: A Win-Win for Retailers and Consumers as the Holidays Approach

How Legacy Beauty Brands are Losing a Big Slice of the $500 Billion Pie to Small Brands — and How They can get it Back

4 Ways to Transform Your Paper Statements into Impactful Marketing Weapons

How These Three Pillars Can Soften the Bullwhip Effect in Your Supply Chain

How Your Brand Can Reward Holiday Shopping Procrastinators

Feature Your Byline

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

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