Executive ViewPoints

Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World

When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed….

How To Create Products People Love

March and April are among the busiest months at Disney World. Millions of visitors will flock to Orlando during the spring school…

It’s Not Business as Usual: Achieving Retail Success in an Inflationary Environment

Many retailers today face two major problems: supplier cost increases and overall supply shortages that are driving inflation rates higher than have…

Major Brands Want a Slice of the Growing Outdoor Apparel Industry — Here’s How Smaller Companies Can Compete

As the pandemic wears on and people maintain an increased interest in outdoor activities, the demand for outdoor apparel is increasing. Adventurers…

Consumer Goods and Retail CIOs Lead Online Shopping Initiatives

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve…

Calming the Storm: How Merchants can Take Advantage of the Volatility of Life by Embracing Multi-Dimensional Commerce

No one would argue that just over two years ago, the world as we knew it changed almost overnight. The retail industry…

Personalization is Changing the Search Bar — and Retailers Need to Keep up

Upon first glance, the ease of a search engine seems obvious. You arrive at a website, type a word or phrase into…

Cybersecurity, Data Privacy and ESG Highlight Risk Trends for Retail and Consumer Markets

Norton Rose Fulbright has conducted its Annual Litigation Trends Survey for nearly two decades. The survey aims to get a sense of…

Beyond the Borders – How Retailers are Shifting Gears to Diversify

Collaboration is the new competition; it was back in 2013 that Harvard Business Review used this sentence to headline an article on…

Social Commerce: Why Content Matters in Modern Commerce

Remember what it was like to go shopping at the mall? You’d walk into a brick-and-mortar store, select your items from the…

How B2B Marketplaces are Changing the Way Businesses Find Vendors Online

Even before the pandemic, B2C marketplaces were experiencing explosive success as consumers flocked online and marketplace growth was only intensified by the…

Why an Active Brand Community is the Key to Customer Loyalty

Human beings need community. It’s a need that extends beyond our social behaviors into our purchasing decisions — nearly one-quarter of consumers…

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Executive ViewPoints

Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World

How To Create Products People Love

It’s Not Business as Usual: Achieving Retail Success in an Inflationary Environment

Consumer Goods and Retail CIOs Lead Online Shopping Initiatives

Calming the Storm: How Merchants can Take Advantage of the Volatility of Life by Embracing Multi-Dimensional Commerce

Personalization is Changing the Search Bar — and Retailers Need to Keep up

Cybersecurity, Data Privacy and ESG Highlight Risk Trends for Retail and Consumer Markets

Beyond the Borders – How Retailers are Shifting Gears to Diversify

How B2B Marketplaces are Changing the Way Businesses Find Vendors Online

Why an Active Brand Community is the Key to Customer Loyalty

Feature Your Byline

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

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