The Retail TouchPoints Network

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Retail is the Most Common Location for Gun Violence, but There’s More to the Story

AI in Action: How Retailers are Transforming Demand Forecasting with New Tech

How LVMH is Nurturing the Next Generation of Luxury Leaders

Goodwill Industries: The Secret ‘Conduit’ for Textile Innovation and Circular Commerce

Small Marketing Tweaks, Big Results: DSW Proves the Power of Personalization

Retail Trendcaster: Turning Hot Topics and Trends into Actionable Insights

Executive ViewPoints

Nearshoring, AI and Sustainability: 3 Trends Transforming the Apparel Manufacturing Industry

Nearshoring, artificial intelligence and sustainability are among the major trends that will transform the apparel manufacturing industry in 2025 and beyond. While…

Embracing MoCRA for a Safer, Transparent Cosmetics Industry

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product…

Why Chatbots Haven’t (and Won’t) Live up to the Hype

In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer service: chatbots would dramatically…

An Old Sticking Point for More Sustainable Supply Chains

Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This means it will either…

Why Emotion is the Most Important Customer Experience Metric

Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle seat on a long…

The Waste Management Challenge of the Holiday Season

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain…

The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an…

Five Trends Poised to Shape the Future of Digital Experiences in 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for…

Resilience is Key as Payments Acceptance becomes Mission-Critical

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular…

How Smart Design will Shape the Future of Retail Media Networks

As retailers face the imperative of implementing a retail media strategy, the number of Retail Media Networks (RMNs) continue to grow. With…

Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest…

Embracing Unleadership: How Letting go can Propel Your Business to Success

Leadership isn’t confined to titles or roles — it’s something we all practice daily, often without even realizing it. Whether deciding how…

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Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

The Advertiser Action Plan

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How AI is Powering Personalized Experiences that Customers Expect

Decoding the Subtle Messages Sent by a Product’s Packaging

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