Executive ViewPoints

Planning For The New Black Friday And Cyber Monday Shopping Reality To Maximize Revenues

Black Friday has been an American shopping tradition for nearly 100 years. It’s been the official kickoff to the holiday gift buying…

How AI Is Transforming Retail Banking

Artificial Intelligence (AI) has invaded almost every industry in the world, and banking and financial services are no exceptions. The financial services…

A Tale Of Two Cafes: How Prioritizing CX Helped Panera And Hurt Starbucks

Business leaders who know how to identify the biggest barriers to the success of their organization are often praised, and yet we…

How To Create A Growth Map To Build Branch Expansion

Last fall, The Wall Street Journal spoke with two e-Commerce-driven retail brands, Warby Parker and Bonobos, about their expansion into physical locations…

Driving Revenue When Retail Stores Are Closing: Surviving The Retail Bust

The list of retailers closing stores is growing at a record rate, some calling it an extinction-level event. Fewer and fewer of…

Who Stole My Profits? An Insight To Hidden Ways In Which Your Business Is Bleeding

Running a successful retail business? You’re probably making unprecedented sales across channels, and the picture of the future looks golden. But there…

Customer Lifecycle Marketing: A Simple Yet Powerful Concept

Studies show it costs nearly five times as much to acquire customers than to retain them over the long term. For marketers,…

Data Convergence; The Role of Machine Learning in Retail

Big-data driven changes are sweeping through the retail industry. Though the retail sector is no stranger to big data, much of the…

The Customer Knows Best: Why Retailers Need To Work Like Consumers Shop

In the digital age, consumers have been treated to a steady parade of innovations that have improved the shopping experience. From online…

5 Things Retailers Need To Know About The Impending TLS Deadline

In the war against increasingly sophisticated hackers, retailers continue to find themselves on the front lines, grappling with the unfortunate reality that…