Two years after its launch in the UK, Zara is bringing its Pre-Owned resale and repair offering to the U.S., parent company Inditex announced as part of its half-year 2024 earnings report.
Zara Pre-Owned is currently available in 16 European markets and will launch in the U.S. by the end of October 2024.
The program debuted in the UK in October 2022 and is integrated into Zara’s stores, website and mobile app. Shoppers can choose a number of options to extend the longevity of their clothes and reduce waste, including:
- Repair: Zara customers can request repairs on any used Zara garments, with options ranging from the replacement of buttons and zippers to repairing seams;
- Resale: Shoppers can resell their Zara items through a secure platform, with Zara providing technological support and customer service. The resale space will be organized by product categories, with detailed information for each item, including current images provided by the seller and original product information provided by Zara; and
- Donation: Zara can collect clothing from customers’ homes for donation. Online donations of garments will go to the Red Cross, where they will be reused or recycled in support of the development of projects in local communities. This service is for clothing from any brand.
The Pre-Owned platform is aligned with the retailer’s other eco-friendly initiatives, such as the Inditex Sustainability Innovation Hub, an innovation platform focused on finding sustainable materials, technologies and processes by partnering with startups such as CIRC and Infinited Fiber.
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“Through this platform, we will continue helping our customers to extend the lifecycle of their Zara garments through donation, repair or resale,” said Inditex CEO Óscar García Maceirason the company’s earnings call.
