Sustainability

Why People-Centered Design will be One of 2025’s Hottest CX Trends

Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence (AI) will play a…

An Old Sticking Point for More Sustainable Supply Chains

Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This means it will either…

Five Trends Poised to Shape the Future of Digital Experiences in 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for…

2025 Trends: AI Continues its Rise, Tariffs’ Uncertain Impact, Circular Commerce Blossoms

[Editor’s note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan….

JCPenney Joins SPARC Group to Form Catalyst Brands

JCPenney and SPARC Group, which holds a portfolio of brands including Aéropostale, Brooks Brothers, Eddie Bauer, Lucky Brand and Nautica, have formed…

The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Want to enjoy the outdoors without, you know, actually going outside? Then the recently opened London flagship of The North Face is…

Missed the Return Window? Sell the Item on Poshmark

Poshmark has partnered with Loop Returns for a new program that will allow shoppers to sell unwanted items that they can’t return…

Costco Bucks the Anti-DEI Trend

Costco’s board of directors has unanimously rejected a shareholder proposal to conduct a study of the retailer’s diversity, equity and inclusion (DEI)…

DEI Deflates, Retail Media Rises, Mergers Flounder

For better or worse, 2024 is now in the books, but we can’t resist one more look back. The Retail TouchPoints editors…

Strategic Synergy: Combining Contextual Advertising, Commerce Media and Marketing Data

Today, brands are continuously seeking innovative strategies to effectively reach and engage their target audiences, and commerce media has emerged as a…

Preparing for the Post-Holiday Return Surge

During the pandemic, ecommerce returns majorly impacted retailers’ profit margins. As customers return to in-store shopping, retailers are continuing to face an…

Fresh Market Aims to Improve Inventory Management with New Tech, Including Electronic Shelf Labels

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels…

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