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Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

JD.com, Alibaba Reach Outside China To Empower Retail Innovation

JD.com and Alibaba are partnering with tech companies and retailers to collaborate on new ways to drive the industry forward. JD.com joined with Intel to launch a joint lab that will explore the use of the Internet of Things (IoT) in smart retail solutions, while Alibaba is working with Spanish retailer El Corte Inglés in a joint effort to complement each other’s logistics expertise.

Walmart Harnesses Apps And AI To Fuel Associate Efficiency

Walmart is putting the power of e-Commerce in its associates’ hands, letting them use their devices to place orders for out-of-stock items on the spot. The retail giant will further increase associate efficiency with the use of AI-powered floor scrubbers that will be able to handle floor cleanup on their own.

E-Commerce Sales Help Department Stores Start Holiday 2018 Strong

Coming off a solid Q3 that saw overall top-line revenue growth, department stores are finally reaping the rewards of their e-Commerce investments. These retailers appear to have grabbed a sizeable slice of the $20.8 billion consumers shelled out online over the Thanksgiving Weekend. Sales totals for Cyber Monday alone show that the “big four” department stores significantly improved their online offerings at the start of the season, according to analysis of 3 million anonymized and aggregated email receipts from Edison Trends: Kohl’s boosted revenue 42% on Cyber Monday; Macy’s improved revenue 30%; Nordstrom revenue climbed 33%;and Even struggling JCPenney saw a slight sales boost (3%).

Multiple Pop-Ups, One Roof: Neighborhood Goods Tells A New Kind Of Retail Story

Today’s retailers try to tell a story that shoppers can “read,” using the grammar of visual merchandising, interior design and displays, and the products themselves. Consumers may not be aware of all the nuances at work, but they know when a shopping journey makes sense to them. Neighborhood Goods is attempting to tell a story, but with a bigger and more complex set of building blocks: a changing collection of pop-up stores, all housed under one roof.

Walmart Opening AI-Focused Retail Lab In A Long Island Store

(Editor’s note: This article has been updated with information provided by Walmart since it was initially published.) Walmart is planning to open an in-store Intelligent Retail Lab, but not at its usual Store No. 8 tech incubator located near the company’s Bentonville, Ark. headquarters. The lab will operate inside a Levittown, N.Y. store, according to TechCrunch. Artificial intelligence (AI) will be used to empower associates and improve the shopper experience, for example by better calculating when stock needs to be replenished, identifying when items are on the wrong shelf and quickly reporting spills.

Self-Service App Deepens Customer Connections At Fairway Market

Some retailers worry that adopting a self-checkout solution will deprive them of a key point of contact with their customers. Fairway Market, a New York City metro area chain of 15 supermarkets and four wine and spirit stores, wanted to be absolutely sure that wouldn’t happen when it deployed a self-checkout app, because the retailer prides itself on a family atmosphere and a close relationship with shoppers. The retailer is in the process of rolling out its first self-checkout app and will be seeking results that include:

CVS Will Pilot ‘Health Hub’ Concept Stores In 2019

  • Published in News Briefs
Following the completion of its $69 billion acquisition of health insurer Aetna, CVS plans to open concept stores focused on providing disease management while reducing medical costs. The retailer expects the Aetna deal to be finalized by Thanksgiving 2018, and the medically focused pilot stores will be “up and running…
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Lowe’s Will Close 50+ Underperforming Stores

  • Published in News Briefs
Lowe’s is closing 51 underperforming locations by February 2019 — 30 in Canada and 21 in the U.S. — as it restructures its business under new CEO Marvin Ellison. The closures are a “necessary step” in the retailer’s strategic reassessment, Ellison said in a statement. Lowe’s operates more than 2,300…
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Amazon Opens 4-Star Location In California

Amazon has opened its third 4-star physical store, this time in Berkeley, Calif. The e-Commerce giant first introduced the concept in the New York City neighborhood of SoHo, and just last week opened a second location near Denver. The Berkeley store, located on 1787 Fourth Street, had been confirmed prior to its…
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