Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

Tips To Reduce Employee Turnover And Absenteeism In Retail Stores

Your employees are your business. They greet and serve your customers, they open and close the shop, they handle the money, and they work alongside you in your retail store. Each night they leave, and each morning you hope they come back. There are a lot of other employers that would love to hire your employees. In the city of Houston, there are around 650 job postings a day just on Craigslist for hourly workers. In Los Angeles, there are 800. Each day! You’ve got to ensure that your employees are happy, or they might look elsewhere. So, what are the driving motivators for employees to change jobs, and what can you do to improve employee retention?

Exclusive Q&A: How Bentley’s Pet Stuff Grew From 1 To 100 Stores In 2 Years

Featured in the photo above: Lisa Senafe, Co-Owner and Co-Founder of Bentley's Pet Stuff, and Giovanni Senafe, Vice President and Co-Founder. Through a steadfast focus on the brand promise, a successful acquisition strategy, and a little help from The Profit reality TV show host and financier Marcus Lemonis, Bentley’s Pet Stuff is on track to own and operate more than 130 stores by the end of 2018. Today, Bentley’s Pet Stuff (formerly Bentley’s Corner Café) is co-owned by Senafe’s wife, President and CEO Lisa Senafe and Marcus Lemonis, who is the CEO of Camping World, in addition to hosting The Profit. Key success strategies for Bentley’s, outlined by Giovanni Senafe, Vice President and Co-Founder, include: A subscription delivery service that offers a variety of pet food selections based on a concept of Mixology. “Pets no longer need to eat the same food all the time.” Marketing is local: Bentley’s supports local animal shelters, donates “tons of food,” and participates in pet adoption events. Real estate occupancy costs are 40% to 60% lower than the average, because Bentley’s stores are not a cookie-cutter size. “We are now known in the landlord landscape as an asset because we are willing to take…

Warby Parker’s Vision: 100 Stores By End Of 2018

  • Published in News Briefs
Eyewear retailer Warby Parker, which began operating online in 2010 and opened its first store in 2013, plans to operate nearly 100 stores across the U.S. by the end of 2018, CEO Neil Blumenthal told CNBC. Warby Parker currently has 64 stores, with nearly all of them located in major…

How Innovative Solutions Close The Store-Online Gap For Home Depot, Z Gallerie And Best Buy

It’s been a persistent retail challenge to connect consumers’ online and offline experiences. The ascent of mobile has made this challenge even tougher, because this portable touch point needs to be incorporated in retailers’ strategic thinking about the entire shopper journey, from pre-sale through post-sale. “The biggest challenge in the retail market is still offline/online integration,” said Pano Anthos, Managing Director of XRC Labs in an interview with Retail TouchPoints. “If you’re browsing online, how does the retailer know who you are when you come into the store?”

JCPenney Distribution Center Shutdown Will Cut 670 Jobs

  • Published in News Briefs
JCPenney will lay off 670 employees this summer as it plans to close and sell its Wauwatosa, Wisc. distribution center, according to the Milwaukee Business Journal. The retailer will shut down the two-million-square-foot warehouse on July 1 and close its customer care center on Sept. 1. The retailer will give eligible…

Zebra Introduces Smartphone Designed For SMB Field Workers

Zebra Technologies Corp. has introduced the TC25, a rugged smartphone specifically designed for the needs of small- to medium-sized businesses. The phone allows field mobility workers to scan barcodes on parts, manage routes and complete invoices. Key features of the TC25 include:

Payment Providers Partner To Offer Point-To-Point Encryption

  • Published in News Briefs
Payment security provider Bluefin Payment Systems has partnered with payment platforms Datacap Systems and Monetary LLC to offer a PCI-validated Point-to-Point Encryption (P2PE) solution to merchants. Benefits of a PCI-validated P2PE solution include reduced PCI compliance and scope; time and money savings on annual audits; and assurance that the technology…

NRF Supports $1.5 Trillion Infrastructure Investment Plan

  • Published in News Briefs
A White House plan to leverage $200 billion in federal funds in order to complete $1.5 trillion in infrastructure improvements, released on Feb. 12, has received qualified support from the National Retail Federation (NRF). “As major shippers, retailers face challenges every day as they work to move freight quickly, efficiently…

Should Retailers Prioritize Workforce AI Investments?

Artificial intelligence (AI) was the hot topic at the 2018 NRF Big Show. Big-name retailers, including eBay and 1-800-FLOWERS.COM shared success stories; academics debated the ethical safeguards that need to be built into AI programs; and everyone wants to know what will be needed for AI to reach its full potential. Yet a recent Accenture survey of 1,200 executives found that only 3% plan to significantly increase their companies’ investment in AI skills over the next three years, despite expressed optimism about the technology’s benefits:

Empire State Building Opens 50,000-Square-Foot Space To Prospective Retailers

  • Published in News Briefs
The owners of the Empire State Building are seeking tenants to fill approximately 50,000 square feet of the property, at a time when Manhattan rents continue to rise and retailers seem ready to abandon ship. Landlord Empire State Realty Trust Inc. (ESRT) is marketing ground-floor, concourse and second-floor real estate in the tower. Thus far,…

Kroger CIO Q&A: Innovation Initiatives Leverage IoT, Mobile Scanning And Shelf-Edge Videos

Long gone are the days when supermarkets were the most risk-averse, tech-unfriendly retailers on the block. In fact, the nation’s largest supermarket chain, Kroger, displays a commitment to data, innovation and tech savvy that other retailers should envy. The leadership of Chris Hjelm, who has been EVP and CIO at Kroger since 2005, is one reason Kroger has been able to keep up with the times. “I came from a background of high-tech at companies including Orbitz, eBay and FedEx,” said Hjelm in an exclusive interview with Retail TouchPoints. “I created a research and development team shortly after I got here, and that’s been a huge contributor to innovation — and it’s a unique capability compared to many of our competitors.”

Kroger Sells C-Store Business To UK Firm For $2.15 Billion

  • Published in News Briefs
EG Group, a privately held convenience store retailer based in the UK, will buy Kroger’s 784 U.S. convenience stores for $2.15 billion. The deal is expected to close during Q1 of Kroger’s fiscal year, which ends in May 2018. Kroger had hired Goldman Sachs to explore options for its convenience…

The Top 10 Workplace Design Trends For 2018

The modern office in 2018 should be a far cry from the cubicle-filled rooms of past decades. Thanks to the rapid expansion of Internet connectivity and the boom in personal technological devices, today’s employees can — and often do — work away from the office as often as they do within it. This game-changing transformation of the way we work has been reflected in the way our offices are designed.

PacSun Road To Unified Commerce Begins With OMS

California-inspired teen fashion chain PacSun has embarked on a multi-year plan to deploy unified commerce, starting with the implementation of an enterprise Order Management System (OMS) within the next 12 months. “The OMS implementation will provide the foundation for the various use cases we want to expand to enhance the omnichannel shopping experience for our customers,” said Alan Flaesgarten, VP of IT for PacSun, in an interview with Retail TouchPoints. “The big win for PacSun is to sell our inventory in any channel, regardless of where the customer engages with us.”

Hudson’s Bay Picks CVS Exec As New CEO

HBC, parent company of iconic retail brands including Hudson’s Bay, Lord & Taylor and Saks Fifth Avenue, has appointed CVS executive Helena Foulkes as its new CEO, effective Feb. 19, 2018. Richard Baker, who has been acting as interim CEO, will continue as Governor and Executive Chairman of HBC.  Foulkes joined CVS in 1992 and rose to become EVP of CVS Health and President of CVS Pharmacy in January 2014. During her time at the company, she helped lead the retailer’s decision to discontinue sales of tobacco products, and the creation of the pharmacy’s digital prescription program, which is now used by 48 million consumers to fill prescriptions.
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