Security

Making High Conversion and High Security Play Nicely Together

Ecommerce companies have to balance two big ideas right now: A low-friction customer journey that turns into a high conversion rate; and…

Retail Crime on the Rise: Expert Advice on How Retailers Can Protect Stores and Associates

Retail crime is on the rise, and it’s affecting companies of all sizes. The National Retail Federation (NRF) estimates that organized retail…

Home Depot Strengthens Store Networks to Support Hardware Refresh

The Home Depot began distributing 125,000 hdPhones to store associates in June 2022, but as with any piece of hardware, the multi-function…

How Privacy Issues in Mobile Apps Impact Retailers

The popular Canadian coffee chain Tim Hortons recently experienced negative publicity after multiple government agencies shed light on the company’s mobile app…

Sephora to Pay $1.2M for California Data Privacy Violations

Sephora has been fined $1.2 million for selling consumers’ personal information without informing them first and not processing customer requests to opt…

Ecommerce Personalization in the Age of Consumer Data Privacy

Optimized personalization is a necessary tenet of any ecommerce brand that aims to stand out. The importance of winning loyal customers depends…

Tools, Value Apparel and Home-Delivered Wine Top List of Fastest-Growing Retailers

The Kantar-NRF U.S. 2022 Hot 25 Retailers list — which identifies the brands that boosted their domestic sales by the highest percentages…

TechCrunch: Amazon One Expands Palm Scanners to 65 Additional Whole Foods Stores

Amazon’s One palm scanner payment technology will reportedly expand to more than 65 Whole Foods stores in California, according to TechCrunch and…

Gift Card Lawsuits Can Be Avoided — Here’s How

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer…

Strategies for Retailers to Weather the Storm this Hurricane Season

Hurricane Season 2022 is underway, and with it comes the looming threat of outages and downtime for retailers. Forecasters are projecting an…

How Victoria’s Secret Chile Leveraged Click-and-Collect to Boost Incremental Sales 20%

Click-and-collect, a.k.a. BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while…