Loyalty

Ahold Adds DoorDash Deliveries to East Coast Supermarkets’ Service Offerings

Ahold Delhaize USA will make the DoorDash on-demand grocery delivery marketplace available across its five supermarket banners: Food Lion, Hannaford, Giant Food,…

The State of Gamification in Retail: How Brands Can Take Advantage

When creating an advertisement or a campaign, there is a clear number-one priority a brand needs to focus on: not just getting…

From Veterinarians to Lowe’s to Marriott: Petco’s Partners are Becoming its Key Differentiator

Over the course of his 30 years in retail, Justin Tichy has worked at Walmart, Target and Best Buy, but his latest…

Dr. Marcus Collins Named Headline Keynote for 2024 Retail Innovation Conference & Expo

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Six Principles for Redefining Retail with Responsible AI

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI…

Accessible Luxury Doesn’t Need to Diminish Exclusivity

Luxury retailers build their reputations on exclusivity and historically have been resistant to participate in discounting and promotions as a result. There’s…

The Power of Play: Using Gamification to Elevate Retail Apps

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and…

NRF Gen Z Panel: A Group Defined by its Contradictions

If you want to understand Gen Z (and that’s pretty important for any business that wants to grow), you have to understand…

Lowe’s Launches New Loyalty Program for DIYers

Lowe’s has launched a new loyalty program for “DIYers” that will sit alongside its existing MVP loyalty program for home improvement professionals….

Visa Debuts Web3-Based Loyalty Solution to Help Brands Engage with Consumers in New Ways

Visa has launched a new Web3 Loyalty Engagement Solution designed to “usher in the future of customer engagement and loyalty” with a…

Starbucks Extends Reusable Cup Program Across U.S. and Canada

Starbucks will now fill customers’ own clean cups with their favorite drink, whether they’re ordering in-store, via mobile or at a drive-thru….

CVS Revamps Loyalty Program into Simplified Two-Tier Offering

CVS Pharmacy has evolved its loyalty program into two simplified membership tiers: the free loyalty tier will remain branded as ExtraCare, while…

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