Big Lots will enter the same-day delivery battlefront via a partnership with last-mile logistics provider PICKUP. The retailer plans to roll out delivery of items from 1,100 stores beginning in August.
Like many retailers, Big Lots has experienced an e-Commerce surge this year, with a 70% increase in web site traffic and conversion rates up to 3X higher than last year, according to the company.
“The Big Lots team is focused on delivering exceptional service and continued growth across our channels, and that includes meeting customers’ increasing desire for immediate, integrated online shopping experiences,” said Erica Fortune, VP of E-Commerce at Big Lots in a statement. “Our partnership with PICKUP is the latest in a series of investments aimed at creating a true omnichannel platform, and this work is now a key part of our success.”
In June, Big Lots announced its partnership with Instacart, making grocery and essentials deliveries nationwide. In 2019, Big Lots instituted buy online, pick up in-store in all 1,400 of its stores, and the retailer rolled out curbside pickup chainwide when the COVID-19 pandemic began. Big Lots plans to implement ship-from-store capabilities from selected stores later in 2020.
Big Lots executives discussed how frequent communications and proactive planning have helped the retailer deal with the disruptions caused by COVID-19 during a Retail Reset webinar.