Customer Experience

Walmart Looks to ‘Rewrite the Holiday Playbook’ with New In-Store AI Experiences

Walmart has unveiled a series of new AI-powered tools on its app and website aimed at making holiday shopping in stores easier…

Western-Wear Retailer Boosts In-Stock Rates 2% in Pilot of AI-Powered Allocation Solution

Tecovas, the Austin, Texas-based Western wear apparel and cowboy boot retailer, will deploy AI-powered allocation and replenishment solutions across its 30+ stores,…

Urban Outfitters Plans 10 New Stores in Gen Z-Friendly Format

Urban Outfitters will open three stores in a new format designed to appeal to Gen Z shoppers by the end of 2025,…

Snipes Goes to School: Sneaker Brand Hosts Activations at HBCUs

The global sneaker and streetwear brand Snipes US hosted on-campus activations at three Historically Black Colleges and Universities (HBCUs) this fall, promoting…

Pet Supplies Plus Partners with Instacart for Same-Day Delivery

Pet Supplies Plus has partnered with Instacart for deliveries in as fast as one hour from its 700+ stores across the country….

Yodel-ay-ee-oh! Target to Transform All Stores to Alpine Villages for Holiday 2025

Target is betting big on in-store experiences this holiday season, including turning its nearly 2,000 stores into Alpine Villages filled with festive…

Marketing that Matches the Pace of Commerce

Seasonal shopping has lost its rhythm. What used to be distinct calendar moments have collapsed into one long promotional stretch. Halloween now…

JCPenney Holiday Campaign Stresses ‘Thoughtful’ Frugality

Recognizing that many consumers are tightening their belts while still wanting to show their generosity this holiday season, JCPenney is centering its…

Etsy Promotes Long-Time Insider to CEO Role in Leadership Transition

Etsy has named its current President and Chief Growth Officer, Kruti Patel Goyal, to succeed Josh Silverman as CEO, effective Dec. 31,…

Santa’s Little Helper this Holiday Season: Live Shopping

The 2025 holiday season is shaping up to be driven by AI-driven discovery, economic caution and performance-obsessed marketing, and retailers are facing…

PayPal Joins the ChatGPT Instant Checkout Bandwagon

[Update as of Oct. 28, 2025] PayPal plans to connect its global merchant network to OpenAI, creating a platform for tens of…

Shadow Buyers: How to Reach ‘Invisible’ Purchasers

Any good marketing strategy involves identifying the target buyer to tailor your efforts to the right audience. In fact, 89% of leaders…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Walmart Looks to ‘Rewrite the Holiday Playbook’ with New In-Store AI Experiences

Western-Wear Retailer Boosts In-Stock Rates 2% in Pilot of AI-Powered Allocation Solution

Urban Outfitters Plans 10 New Stores in Gen Z-Friendly Format

Snipes Goes to School: Sneaker Brand Hosts Activations at HBCUs

Pet Supplies Plus Partners with Instacart for Same-Day Delivery

Marketing that Matches the Pace of Commerce

Etsy Promotes Long-Time Insider to CEO Role in Leadership Transition

PayPal Joins the ChatGPT Instant Checkout Bandwagon

Shadow Buyers: How to Reach ‘Invisible’ Purchasers

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

Multimodal Commerce: New Era of Online Shopping

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

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