Customer Experience

Lululemon Expands ‘Omni Guest Experiences’ With Home Fitness Company Purchase

lululemon athletica has entered into a definitive agreement to acquire MIRROR, an in-home fitness company offering an interactive workout platform with both…

Filipino Specialty Supermarket Seafood City To Launch Online Store

Seafood City Supermarket, which sells Filipino specialties and general grocery items in 32 stores in the U.S. and Canada, is rolling out its…

Lining Up For Success: The Psychology Of The Queue

As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store and service interactions. The…

Bed Bath & Beyond Reportedly Mulls Sale Of Two Divisions, Closes Two Contact Centers

In an ongoing effort to restructure its operations, improve efficiencies and better align its costs, Bed Bath & Beyond is reportedly pursuing…

Patagonia Joins REI And The North Face In Facebook Ad Boycott

Citing Facebook’s laxity in policing racist, violent and false content on its platform, Patagonia has joined REI and The North Face in…

Voice Commerce: Stress Customer Value Both In-Store And At Home

For nearly a decade, the retail industry has been debating whether voice commerce is a passing buzzword or a viable, valuable engagement…

Three Steps To Safely And Legally Reopen Stores

As retailers reopen stores, many face tough questions about how to spend their limited resources. One of the biggest issues in the…

Walgreens, AT&T Back Sesame Street’s Bilingual Content For Families Coping With Pandemic

With monetary and collaborative support from Walgreens and AT&T, Sesame Street Workshop has debuted five videos and related assets for its Caring…

Let The Wait Begin: How To Improve CX In Outside Lines

With non-essential retailers weighing whether to reopen their doors, many will have to work around official occupancy limits — many of which…

Apple Will Reopen 70+ Stores, But Most Will Focus On Curbside Operations

Apple is leveraging learnings from reopening its stores in China and Italy, among other countries heavily hit by COVID-19 shutdowns, as it…

Store Technology Q&A: Redefining Experiential Retail For The COVID-19 Era

The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers in stores longer —…

Happy Returns Reopens 200+ Store-Based Return Bars, Adds Contactless Procedures

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns…

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Customer Experience

Lululemon Expands ‘Omni Guest Experiences’ With Home Fitness Company Purchase

Filipino Specialty Supermarket Seafood City To Launch Online Store

Lining Up For Success: The Psychology Of The Queue

Bed Bath & Beyond Reportedly Mulls Sale Of Two Divisions, Closes Two Contact Centers

Voice Commerce: Stress Customer Value Both In-Store And At Home

Three Steps To Safely And Legally Reopen Stores

Walgreens, AT&T Back Sesame Street’s Bilingual Content For Families Coping With Pandemic

Let The Wait Begin: How To Improve CX In Outside Lines

Apple Will Reopen 70+ Stores, But Most Will Focus On Curbside Operations

Store Technology Q&A: Redefining Experiential Retail For The COVID-19 Era

Happy Returns Reopens 200+ Store-Based Return Bars, Adds Contactless Procedures

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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