Customer Experience

Exclusive Shikatani Lacroix Q&A: How Using Customer Data Can Humanize the Digital Experience

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever….

Keeping up with the Customers: How Retailers are Adapting to New Shopping Behaviors

Retail success is dependent on understanding and meeting the needs of shoppers. But what happens when your customers unexpectedly shift their behaviors…

Experiential Retail Goes Surreal at Gentle Monster’s Latest U.S. Flagship

A futuristic world of kinetic lifelike robots greets visitors in Santa Clara, Calif. — only it’s not a museum art installation. Rather,…

David’s Bridal Partners with The Black Tux on In-Store Shops, Omnichannel Offerings

David’s Bridal is partnering with online men’s formalwear brand The Black Tux to create a one-stop-shop experience for its customers. The exclusive…

Fast Track to a Frictionless Future

Before any of us confronted the new reality of a global pandemic, retailers were already interested in the potential benefits of frictionless…

In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce…

Nordstrom to Open Tonal Exercise Demo Spaces Inside 40 Stores

Nordstrom will open 40 Tonal store-within-a-store locations in 20 states, including 12 where the exercise equipment retailer doesn’t have a physical location….

How Sam’s Club Leverages Online Content to Boost Consumer Confidence

Brands and retailers often use reviews, ratings and other types of content to boost consumers’ confidence about a pending purchase. At a…

Target to Roll Out In-Store Apple Shops, Expand Offerings Online

Target is debuting an enhanced Apple shopping experience online and in 17 stores this month, with additional locations scheduled to roll out…

Why We Need to Look to the Showroom’s Past to Find Retail’s Post-COVID Future

“There is no such thing as a new idea,” wrote Mark Twain. “We simply take a lot of old ideas and put…

BoConcept Opens First U.S. ‘Digital-Experience’ Store

Danish furniture franchise BoConcept has opened a new store designed to combine digital and brick-and-mortar retail experiences. Helmed by multi-unit franchisees Søren…

Free Online Lecture Series Debuts: ‘CCAD Knows Retail’

The Columbus College of Art & Design (CCAD) is launching a new nine-part online lecture series, CCAD Knows Retail, featuring industry leaders…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Exclusive Shikatani Lacroix Q&A: How Using Customer Data Can Humanize the Digital Experience

Keeping up with the Customers: How Retailers are Adapting to New Shopping Behaviors

Experiential Retail Goes Surreal at Gentle Monster’s Latest U.S. Flagship

David’s Bridal Partners with The Black Tux on In-Store Shops, Omnichannel Offerings

Fast Track to a Frictionless Future

In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem

Nordstrom to Open Tonal Exercise Demo Spaces Inside 40 Stores

Target to Roll Out In-Store Apple Shops, Expand Offerings Online

Why We Need to Look to the Showroom’s Past to Find Retail’s Post-COVID Future

BoConcept Opens First U.S. ‘Digital-Experience’ Store

Free Online Lecture Series Debuts: ‘CCAD Knows Retail’

State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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