Customer Experience

Clyde Can Help Small Retailers Offer Product Protection Programs

Extended warranty provider Clyde offers a platform that can help retailers launch, manage and drive revenue and loyalty through a product protection…

How Innovative Partnerships, Business Agility and Verticalization Can Revive Brick-and-Mortar Retailing

Bankruptcies and store closures are, unfortunately, ongoing features of the retail ecosystem. However, COVID-19 has undoubtedly accelerated both. Many of the affected…

RIC20 Recap: Speakers Provide Answers to Five Pressing Questions

Everyone in retail has Big Questions: What will this holiday season be like? Will the coronavirus surge in the cold weather, and…

Belk Adds Same-Day Delivery Option

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day…

Fender Breaks Ecommerce Records with ‘Play Through’ Online Music Lessons

Despite the turmoil COVID-19 has caused for the retail industry, brands across many categories have found innovative ways to stay connected to…

Fabletics Exec Reveals Key Strategies Behind 150% YoY Pinterest Growth

Advertising on Pinterest has provided a dramatic success story for Fabletics, including 150% year-over-year growth in 2019, but it wasn’t an overnight…

Ameex AmChat Enables More Flexible Conversational Commerce

Ameex Technologies offers AmChat, a conversational commerce solution that aims to increase shopper engagement, conversions, personalization, retention and satisfaction while reducing bounce…

With COVID Demanding Speed, Walgreens Boosts Airborne Drone Deliveries 5X

Walgreens really exemplifies the RIC20 theme of “The Big Acceleration.” “With COVID, projects that would have taken months were suddenly being developed…

RIC20: 50+ Sessions, 99 Speakers, Live Roundtables, Startup Innovation Labs and More

It’s easy to see why Retail TouchPoints and RetailX chose “The Big Acceleration” as the theme for the 6th annual Retail Innovation…

GameStop-Microsoft Partnership Will Standardize Retail Tech Stack and Connected Associate Devices

GameStop has entered a partnership with Microsoft to enhance its backend and in-store solutions, empower associates with mobile devices and offer shoppers…

Hudson Uses COVID Shutdown to Shave 5 Months off Transaction Platform Deployment

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions…

Ecommerce Glitches Frustrate 40% of Shoppers, But Clearer, Proactive Guidance Can Mitigate Problems

Friction is an ecommerce sales killer, and retailers have room to improve: 40% of shoppers have recently struggled to complete a transaction…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Clyde Can Help Small Retailers Offer Product Protection Programs

How Innovative Partnerships, Business Agility and Verticalization Can Revive Brick-and-Mortar Retailing

Belk Adds Same-Day Delivery Option

Fender Breaks Ecommerce Records with ‘Play Through’ Online Music Lessons

Ameex AmChat Enables More Flexible Conversational Commerce

With COVID Demanding Speed, Walgreens Boosts Airborne Drone Deliveries 5X

RIC20: 50+ Sessions, 99 Speakers, Live Roundtables, Startup Innovation Labs and More

GameStop-Microsoft Partnership Will Standardize Retail Tech Stack and Connected Associate Devices

Hudson Uses COVID Shutdown to Shave 5 Months off Transaction Platform Deployment

Ecommerce Glitches Frustrate 40% of Shoppers, But Clearer, Proactive Guidance Can Mitigate Problems

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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