Customer Experience

From Store #1 to Store #300, Warby Parker Keeps its Eyes on the Prize

Step into a time machine and travel back 15 years, to the debut of (then) digital pure-play eyewear retailer Warby Parker. In…

Tariffs, Inflation and the New Loyalty Challenge: How Retailers Can Win in a Volatile Trade Era

Retailers are facing a fresh wave of disruption. The economic uncertainty of a new tariff regime, coupled with the lingering aftershocks of…

Gelson’s Adopts Data-Driven Store Operations Solution

Gelson’s Markets has partnered with Upshop as part of an initiative to better use data, AI and operational insights to make operations…

When it’s Not the Customer: How Your System Drives Cart Abandonment

Cart abandonment is often blamed on user behavior such as distractions, hesitation, or second thoughts. But my experience working with high-load ecommerce…

Closing the Checkout Gap: Boosting Revenue and Customer Loyalty

In the past few years, retailers have made steady progress across the customer journey. As lines between channels blur, stores are more…

Exclusive: MAC Cosmetics’ New Chinese Flagship is an Ode to the Power of Beauty

Sometimes a store is just a store…and sometimes it’s a lot more. MAC Cosmetics’ newly redesigned flagship at the Deji Plaza luxury…

Can AI Fix the Online Search and Discovery Experience?

Have you ever wondered why it’s so easy for your shopaholic best friend to find the perfect pair of shoes online while…

Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also…

Lululemon Lawsuit Claims Costco Sells Low-Price Dupes that Infringe on its Patents

Lululemon has filed a lawsuit against Costco alleging that the warehouse retailer sells low-cost athleisure apparel knockoffs that unlawfully trade on Lululemon’s…

Private Labels Evolve into Destination Brands, Primed for Growth Amid Tariffs

As private labels and store brands have evolved over the last decade, the stigma of the “cheap, alternative, knockoff” brand has worn…

Listen Now: The Trust Deficit — Brand Transparency & the New Rules of Retail

It used to be that if you had established a strong brand name, you could count on consumers’ trust. But years of…

Reimagined Champs Sports Stores Feature 3D Fitting Tools, Dedicated Running Club Spaces

Champs Sports has introduced its first two reimagined stores, designed to embody the brand’s “Sport For Life” platform. The stores, in Tampa,…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

From Store #1 to Store #300, Warby Parker Keeps its Eyes on the Prize

Tariffs, Inflation and the New Loyalty Challenge: How Retailers Can Win in a Volatile Trade Era

Gelson’s Adopts Data-Driven Store Operations Solution

When it’s Not the Customer: How Your System Drives Cart Abandonment

Closing the Checkout Gap: Boosting Revenue and Customer Loyalty

Exclusive: MAC Cosmetics’ New Chinese Flagship is an Ode to the Power of Beauty

Can AI Fix the Online Search and Discovery Experience?

Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales

Lululemon Lawsuit Claims Costco Sells Low-Price Dupes that Infringe on its Patents

Private Labels Evolve into Destination Brands, Primed for Growth Amid Tariffs

Listen Now: The Trust Deficit — Brand Transparency & the New Rules of Retail

Reimagined Champs Sports Stores Feature 3D Fitting Tools, Dedicated Running Club Spaces

AI at a Crossroads: Leadership, Ethics, and ROI

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

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