Customer Experience

Everyone’s Talking About the Supply Chain Slowdown. Here’s What Marketers Are Doing About it.

Another unprecedented holiday season is upon us and there is a powerful sense of déjà vu in the air. For a brief…

Signet Jewelers Acquires Diamonds Direct to Boost Bridal Offerings

Signet Jewelers has entered into an agreement to acquire Diamonds Direct USA, an off-mall jeweler with 22 locations, in a $490 million…

Snow Peak Portland Flagship Shows the Community-Building Power of Nature

As many brands attempt to both revive and evolve their brick-and-mortar spaces, they’re emphasizing the power of community. Their vision, and ultimate…

Winning Windows Returns for 2021 Holiday Season: Nominations Now Open

The store window has always been prime real estate for brand storytelling, but this is especially true during the holiday season. Department…

Best Buy Deepens Senior Medtail Expertise With Care-at-Home Technology Acquisition

Best Buy will expand its medtail capabilities with the acquisition of Current Health, a care-at-home technology platform. Current Health combines remote patient…

Exclusive Q&A: How JOANN Retains Customers by Merging Human- and Tech-Focused Store Strategies

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN…

Walmart Launches Netflix Retail Hub

Walmart has launched a new digital storefront that will feature exclusive products and experiences centered on some of Netflix’s most popular franchises….

As Consumers Lose Faith in Traditional Institutions, Brands are Bridging the ‘Trust Gap’

It’s been a rough couple of years, to put it mildly. A global pandemic, social unrest, the proliferation of “fake news” and…

What is American Dream — and What Does it Want to Be? RTP Editors Weigh In

All eyes and ears have been on American Dream since the project’s initial proposal in 2003. Initially dubbed Meadowlands Xanadu, the mega-mall-slash-experience-center…

How Retail Fixturing Can Turn the Average Shopping Trip Into an Experiential Event

Retail fixturing is not a new concept, but the way it’s being used is evolving. This tactic is traditionally a means of…

Livestreaming: Debunking 5 Common Myths

“Livestreaming” is one of the buzziest terms of the moment in retail, but the live shopping concept has actually been around for…

Conversational Commerce is the Key to a Seamless Omnichannel Experience

I was recently speaking with a senior executive from a convenience store chain who told me that his company had an epiphany…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Everyone’s Talking About the Supply Chain Slowdown. Here’s What Marketers Are Doing About it.

Signet Jewelers Acquires Diamonds Direct to Boost Bridal Offerings

Snow Peak Portland Flagship Shows the Community-Building Power of Nature

Winning Windows Returns for 2021 Holiday Season: Nominations Now Open

Best Buy Deepens Senior Medtail Expertise With Care-at-Home Technology Acquisition

Exclusive Q&A: How JOANN Retains Customers by Merging Human- and Tech-Focused Store Strategies

Walmart Launches Netflix Retail Hub

As Consumers Lose Faith in Traditional Institutions, Brands are Bridging the ‘Trust Gap’

What is American Dream — and What Does it Want to Be? RTP Editors Weigh In

How Retail Fixturing Can Turn the Average Shopping Trip Into an Experiential Event

Conversational Commerce is the Key to a Seamless Omnichannel Experience

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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