Customer Experience

DoorDash Debuts Package Pickup Service to Streamline Returns

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip…

2022 Retail Innovator Award Winners Revealed

Home Depot Enhances Loyalty Program for High-Value Professional Customers

The Home Depot has added three new tiers to its Pro Xtra loyalty program as it seeks to gain a larger share…

How Youthforia Went from Instagram to Ulta in Less than 18 Months

“Direct to consumer” is so 2022. This year, DTC has a new meaning, or at least an alternate one — “direct to…

Ecommerce with Flair: Digital Tools for a More Inspiring Online Experience

The advantages of buying online are clear. For customers, product selection has gone up while prices have gone down, and convenience has…

Pop-Ups for Good Offers Homeless Kids an Interactive Shopping Spree

The fourth annual “Live. Love. Laugh” Pop-Ups for Good event, held Dec. 15, 2022 at Tanger Outlets in Riverhead, N.Y., bused in…

5 Tips for Maintaining Subscription Momentum

Despite rumblings of consumer fatigue, Insider Intelligence research indicates that U.S. subscription ecommerce sales will continue to see double-digit growth over the…

Report: Buffalo Target Store Became Refuge for Travelers Stranded by Superstorm

A Target store in the Buffalo suburb of Cheektowaga, N.Y. became an impromptu shelter for approximately 25 people left stranded by the…

The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they…

Winning Windows 2022: Retailers go all out as Consumers Clamor for In-Store Holiday Shopping Experiences

The holiday season has always been a core period for retailers to level up their in-store experiences. Design and visual merchandising teams…

Dollar Shave Club Selects Subscription Specialist as Solution Provider

Dollar Shave Club is migrating its homegrown subscription technology to the Ordergroove platform, in partnership with Shopify Plus. The “subscription-first” DTC brand…

Build-A-Bear Expands Metaverse Pawprint with Tycoon Game Launch

The lockdowns and store closures necessitated by the COVID-19 pandemic were particularly hard on experiential retailers like Build-A-Bear, with its signature bear-making…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

DoorDash Debuts Package Pickup Service to Streamline Returns

2022 Retail Innovator Award Winners Revealed

Home Depot Enhances Loyalty Program for High-Value Professional Customers

Ecommerce with Flair: Digital Tools for a More Inspiring Online Experience

Pop-Ups for Good Offers Homeless Kids an Interactive Shopping Spree

Report: Buffalo Target Store Became Refuge for Travelers Stranded by Superstorm

The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail

Winning Windows 2022: Retailers go all out as Consumers Clamor for In-Store Holiday Shopping Experiences

Dollar Shave Club Selects Subscription Specialist as Solution Provider

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

Groceryshop

Shoptalk Fall

NRF Europe

eTail Connect West

eTail Boston

Interests:

Customer Experience

Access The Media Kit

Interests:

Access Our Editorial Calendar