Customer Experience

Grocery Outlet Enters Southeast Via Acquisition of 40-Store Chain

Value supermarket retailer Grocery Outlet will acquire United Grocery Outlet, a 40-store chain with a similar business model, to gain a presence…

How Hydra Health is Transforming the Hospital Gift Shop

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates…

Design Expert Tells All: What to Expect from Home Décor this Year, from the Calming to the Chaos

In the dynamic world of interior design, where change is not just a constant but a pulsating adventure, 2024 is set to…

Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a…

Klarna Adds Login that Gives Consumers Control Over Which Data Points They Share

Payments platform Klarna has expanded its “Sign in with Klarna” service to 23 countries, including the U.S. and UK, following a test…

RICE Keynoter Dr. Marcus Collins: ‘Consumption is a Cultural Act’

Dr. Marcus Collins, a marketing professor at the Ross School of Business at the University of Michigan who also has deep marketing…

Starbucks Debuts ‘Inclusive Spaces Framework’ Store in Washington, D.C.

Seeking to better serve the estimated one in four American adults with a disability, Starbucks will use its new Inclusive Spaces Framework…

Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates…

How Retailers Can Use AI to Improve Customer Experience and Build Trust

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally,…

Starbucks and Bank of America Link Loyalty Programs to Provide Extra Perks

Starbucks and Bank of America (BoA) have forged a new partnership designed to offer extra rewards to their most loyal customers. The…

Skechers Opens 5,000th Store, Aims for 10,000 Total

Skechers has opened store number 5,000, in Bogotá, Colombia, nearly 30 years after opening its first store in Manhattan Beach, Calif. The…

Staples Rebrands, Enhances Loyalty Program

Staples has renamed and upgraded its Staples Rewards loyalty program. The new Easy Rewards program, which is free to join, is designed…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Grocery Outlet Enters Southeast Via Acquisition of 40-Store Chain

How Hydra Health is Transforming the Hospital Gift Shop

Design Expert Tells All: What to Expect from Home Décor this Year, from the Calming to the Chaos

Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Klarna Adds Login that Gives Consumers Control Over Which Data Points They Share

Starbucks Debuts ‘Inclusive Spaces Framework’ Store in Washington, D.C.

Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

How Retailers Can Use AI to Improve Customer Experience and Build Trust

Starbucks and Bank of America Link Loyalty Programs to Provide Extra Perks

Skechers Opens 5,000th Store, Aims for 10,000 Total

Staples Rebrands, Enhances Loyalty Program

State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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