touchpoints

86% Of Consumers Access 5+ Support Channels In Search Of Answers

Consumers are apparently not all that eager to talk with call center agents. Those with a question or issue will make multiple…

2011 Customer Engagement Awards Spotlight Innovative Retail Strategies

In its first Customer Engagement Awards, Retail TouchPoints is honoring the retail innovators that have successfully implemented unique and creative customer engagement…

TouchPoints TV: Miles Tedder, Anna’s Linens

Miles Tedder, Senior VP of IT & Supply Chains, Anna’s Linens RTP caught up with Senior Vice President of IT & Supply…

TouchPoints TV: Rodney Runyan, University of Tennessee

Rodney Runyan, Associate Professor of Retail and Consumer Science, University of Tennessee During JDA Software’s FOCUS event in Orlando May 1-4, Rod…

TouchPoints TV: Fabrizio Brasca, JDA Software Group

Fabrizio Brasca, Vice President, Global Logistics, JDA Software Group During JDA Software’s FOCUS event in Orlando Fabrizio discusses how JDA helps retailers…

TouchPoints TV: Casey Chroust, RILA

Casey Chroust, Executive Vice President of Retail Operations for the Retail Industry Leaders’ Association Casey shared insights on the future of mobile…

Solution Spotlight: Confirmit Customer Feedback Solution

Concept: Confirmit is an on-demand software platform designed to enable customer feedback. Confirmit is designed to allow retailers to collect feedback through…

PostNet Launches CRM Strategy To Help Boost Franchise Business

Realizing the need to understand and respond to customer behavior, PostNet recently initiated a customer relationship management (CRM) strategy with the ultimate…

Predictive Research Points to Price-Sensitive Retailers for Near-Term Sales Hikes

Aeropostale, Family Dollar and Sam’s Club are three of the retailers “almost certain” to see sales increases over the next 75 days,…

Forrester Report Finds Retail Leads Loyalty Pack, But Channel Connections Still Missing

Retail was the clear winner in last week’s Forrester customer experience report, but its author sees a lot of room for improvement….

Expansion Of MyMacy’s Puts Promise Of Localized Assortments To The Test

Macy’s recent announcement that they will be expanding the MyMacy’s initiative across the U.S. is shaping up as a high profile litmus…

Kohl’s, Office Max, Best Buy Dominate Advertising Awards At RAC Conference

In a year when retailers needed to pull out all of the stops to drive traffic and conversions, the Retail Advertising and…

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