The Retail TouchPoints Network

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Sparked by Pandemic Stresses, Unionizing Workers Seek Respect and a Place at the Table

5 Ways Retailers Can Tackle Wavering Customer Loyalty

Even as Footfall Increases, Store Footprints are Shrinking

NYFTLab Empowers Women-Led Commerce Technology With Support of Major Retailers

Wish’s New CEO has his Sights Set on a Comeback — Here’s How He Plans to Do it

6 Lessons from Parachute’s Growth as an Omnichannel Lifestyle Brand

SSA & Company

Why Prime Day Presents a Prime Opportunity for Retailers Not Named Amazon

Most Prime Day post-mortems look at metrics such as sales growth across categories and year-over-year changes — and with good reason —…

The Need for Delivery Speed Drives Holiday Hiring

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate…

5 Ways To Rein In Costly Online Returns

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns….

How Retailers Can Control Costs Even As Return Rates Climb

Returns are a cost of doing business for any retailer. But despite representing $309 billion in lost sales for U.S. retailers last…

Maximizing Your Affiliate Marketing Program Is More Critical Than Ever

Customer journeys have been disrupted by COVID-19 and acquisition costs continue to rise, making it increasingly difficult to connect with consumers. In…

Are Today’s Retail Leaders Qualified To Manage The Post-COVID-19 Future?

If the COVID-19 crisis has taught retailers anything, it’s that even the best-laid plans and the most solid projections may need to…

Why Contactless Fulfillment Popularity Could Last Well Beyond COVID-19

To prevent the spread of COVID-19, consumers and retailers are changing the way they interact both inside and outside brick-and-mortar stores, as…

Downturn And Infection Fears Roil Apparel Recommerce Market

Retailers of resale and rental apparel and accessories are feeling the economic effects of COVID-19 just as other retailers in these verticals,…

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How Store Layout’s Impact on Traffic Flow Can Cut Billions in Annual Losses

The Ahead-of-Time Supply Chain Model

How Will Inflation Shape This Holiday Shopping Season?

Inflation Drives Back-to-School Worries as Shoppers Plan to Spend Less Overall

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

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