social media

Why Retail Marketers Should “Like” the New Facebook App Center

As Facebook’s App Center begins its roll-out across the globe, many brand and retail marketers are wondering: “Should I be paying attention?” and…

TastingRoom.com Drives Social Shares And Engagement

Consumers are the most influential factor in brand discovery via social media. As a result, retailers must keep pace with this continual…

Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions

Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the…

Retailers, Analysts And Solution Providers Share Social Media Analytics Best Practices

This is Part V and the final installment of Retail TouchPoints’ multi-part feature exploring trends and developments in social media analytics, the…

Wize Commerce Offers Campaign Management And Monetization Tools To Drive Shopper Engagement

The capabilities of social networking sites and mobile tools and technologies have increased expectations for today’s consumers. To help retailers excel in…

Connected Consumer Series Wrap-Up

Retail TouchPoints recently completed its eight-part webinar series covering the most challenging issues on retailers’ minds and in their conference rooms. Industry…

L’Oreal USA Quadruples User-Generated Content With Social Q&A

Today’s shoppers are turning to their peers across social networks to learn more about potential purchases. As a result, retailers are seeking…

2012 Holiday Outlook Guide

Cross-Channel Consistency, Mobile Integration Are Keys To Success The holidays may be months away, but smart retailers are strategizing today, according to…

Ben & Jerry’s Launches Digital Menu Boards, Twitter Feeds, In Toyko Store

Ben & Jerry’s has selected Scala, a digital signage and advertising management solutions provider, to deploy digital menu boards and a live…

Chico’s Extends Its Customer Insights With Social Media Analytics

This is Part IV of Retail TouchPoints’ multi-part feature investigating trends and developments in social media analytics and the business intelligence the…

Empathica Adds Real-Time Feed To Improve In-Store Shopping Experience

Empathica, a Customer Experience Management (CEM) solutions provider, has announced enhancements to its GoRecommend,social media advocacy platform. The GoRecommend solution now features…

Bonobos and Warby Parker Use Social Media Analytics To Increase Engagement, Enrich Curation

This is Part III of Retail TouchPoints’ multi-part feature investigating trends and developments in social media analytics and the business intelligence the…

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