returns

Note to Retailers: How to Maximize the Post-Purchase Experience With a Modern Order Management System

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction…

Preparing for the Post-Holiday Return Surge

During the pandemic, ecommerce returns majorly impacted retailers’ profit margins. As customers return to in-store shopping, retailers are continuing to face an…

NRF Expects Returns to Ramp Up Again in 2024, Accounting for 16.9% of Annual Sales

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023, according…

What We’ve Learned from 20 Years of Trying Virtual Try-Ons

According to recent estimates, there are over 26 million ecommerce sites globally. Still, despite the convenience and wealth of choice that online shopping…

How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase

Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx, UPS and USPS….

Customer Service is Personal, so Show Me the Love

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024…

Returns Reimagined: How Tech Can Help

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. As stores try to balance protecting profit margins…

Shein Shoppers can Now Make Returns at Forever 21

Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more…

What You Need to Know About Transforming Online Return Churn

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that,…

Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management…

Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a…

Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In…

Get free access to tactical tips, invaluable insights, and deep-dive conversations that will help you hone your strategies for Q4 and beyond. That way, you can be sure to be on shoppers’ nice lists this holiday season…and all year long.