returns

Tackling the Growing Problem of Fashion Returns Earlier in the Supply Chain

While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the…

H&M to Test Smart Mirrors and Enhanced Checkout Tech at COS Stores in the U.S.

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new…

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Instead, brands…

How Floyd is Bringing its Sustainability Mission ‘Full Cycle’ with Recommerce

Take an increasingly eco-conscious consumer set, combine it with decades-high inflation and supply chain snarls tying up new inventory and you have…

Target to Add Starbucks, Returns and Additional Backup Items to BOPIS Options

Target is planning to enhance its same-day pickup options in fall 2022 with two additional options: shoppers can add Starbucks items to…

NRF: For Every $1B in Sales, Retailers Incur $166M in Returns

Approximately 16.6% of all U.S. retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a…

Holiday 2021 Wrap-Up: Safety Protocols and Early Shopping Led to a Successful Season

Retailers pulled off a successful 2021 holiday season despite the challenges posed by the omicron variant and ongoing supply chain issues. Overall…

How Shoemaker Viscata is Achieving Social and Business Goals by Reducing Returns

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as…

Resale Revs Up: eBay Enhances Refurbished Goods Offering, New Overstock Marketplace Launches

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods —…

Livestreaming Update: Coresight Debunks 5 Common Myths

“Livestreaming” is one of the buzziest terms of the moment in retail, but the live shopping concept has actually been around for…

WSJ Report: Department Store Will be Amazon’s Next Brick-and-Mortar Venture

Amazon is continuing its advance into brick-and-mortar with plans for a series of large-footprint department store-style locations, according to the Wall Street…

Returns: The Hidden Opportunity for Retail

Returns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity. According…