returns

ThredUp Makes Resale Technology Free for All, Plans New Peer-to-Peer Offering

Online resale platform ThredUp has made a bold move in its effort to promote the development of circular retail more broadly. The…

Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the same time, a rigid…

How Authentic Reviews, Transparency can Help Alleviate the Headache of Returns

There’s a famous quote, usually attributed to Benjamin Franklin, to the effect that there is nothing certain in life but death and…

Note to Retailers: How to Maximize the Post-Purchase Experience With a Modern Order Management System

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction…

Preparing for the Post-Holiday Return Surge

During the pandemic, ecommerce returns majorly impacted retailers’ profit margins. As customers return to in-store shopping, retailers are continuing to face an…

NRF Expects Returns to Ramp Up Again in 2024, Accounting for 16.9% of Annual Sales

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023, according…

What We’ve Learned from 20 Years of Trying Virtual Try-Ons

According to recent estimates, there are over 26 million ecommerce sites globally. Still, despite the convenience and wealth of choice that online shopping…

How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase

Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx, UPS and USPS….

Customer Service is Personal, so Show Me the Love

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024…

Returns Reimagined: How Tech Can Help

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. As stores try to balance protecting profit margins…

Shein Shoppers can Now Make Returns at Forever 21

Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more…

What You Need to Know About Transforming Online Return Churn

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that,…

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