1 month ago Retail Sales Drop 0.6% in November, but NRF Expects Flat Return Rate Despite Higher Sales Retail sales fell 0.6% in November 2022 compared to the previous month, though they were up 6.5% from November 2021, according to…
1 month ago FedEx Aims to Amp Up Convenience with Package-less Returns Program FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to…
2 months ago Staples, Amazon Trial Returns Drop-off Program Amazon and Staples are piloting a new program that will see the office supply chain join a growing roster of brick-and-mortar retailers…
3 months ago Overstock Teams with UPS to Tackle Home Furnishings Returns Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted…
3 months ago Preparing for the Rise in Online Retail Returns In 2021, returns cost retailers a whopping $761 billion, or almost 17% of total U.S. retail sales. This year the powerful combination…
4 months ago Walmart Introduces ‘No Concerns’ Returns Including Home Pickup for Walmart+ Members Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping. Beginning in Oct….
8 months ago Tackling the Growing Problem of Fashion Returns Earlier in the Supply Chain While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the…
8 months ago H&M to Test Smart Mirrors and Enhanced Checkout Tech at COS Stores in the U.S. H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new…
9 months ago Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Instead, brands…
9 months ago How Floyd is Bringing its Sustainability Mission ‘Full Cycle’ with Recommerce Take an increasingly eco-conscious consumer set, combine it with decades-high inflation and supply chain snarls tying up new inventory and you have…
11 months ago Target to Add Starbucks, Returns and Additional Backup Items to BOPIS Options Target is planning to enhance its same-day pickup options in fall 2022 with two additional options: shoppers can add Starbucks items to…
12 months ago NRF: For Every $1B in Sales, Retailers Incur $166M in Returns Approximately 16.6% of all U.S. retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a…