retail innovation

NRF19: 36% Of Shoppers Want Better Personalization, But Hesitate To Share Personal Info

Personalization will continue to be a hot-button investment item for retailers in 2019, but they will have to struggle with consumers’ cognitive…

Walmart Pilots Autonomous Grocery Delivery In Arizona

Walmart has made significant investments in its online grocery delivery capabilities over the past year, even quietly experimenting with driverless delivery. The retail…

Kroger Pilots Two ‘Connected’ Stores With Microsoft Partnership

In its latest push to drive forward its Restock Kroger initiative, the retailer is partnering with Microsoft to pilot a connected store…

Hannaford Tests Smart Shelves At Redesigned Concept Store

Hannaford has launched a tech-focused pilot store in Portland, Maine, featuring digital shelves that promote certain product categories and make shopping more…

JOANN Unveils 3D Laser Tech For In-Store Product Customization

JOANN is rolling out 3D laser printer/cutter technology in select stores as part of its investment in 3D printing startup Glowforge. Terms of…

Saks Fifth Avenue Targets Facebook Shoppers With Holiday Gift Guide Chatbot

For the second year in a row, Saks Fifth Avenue launched a Holiday Gift Guide chatbot on Facebook Messenger. The Saks team…

Mall Of America Introduces Hologram Equipped To Offer Gift Recommendations

Mall of America and VNTANA, a mixed reality company, are collaborating to launch Ellie, Mall of America’s Shopping Hologram Concierge, for the…

JD.com, Alibaba Reach Outside China To Empower Retail Innovation

JD.com and Alibaba are partnering with tech companies and retailers to collaborate on new ways to drive the industry forward. JD.com joined with…

Walmart Harnesses Apps And AI To Fuel Associate Efficiency

Walmart is putting the power of e-Commerce in its associates’ hands, letting them use their devices to place orders for out-of-stock items…

Tenth Street Hats Tries On AR, Boosts Conversion Rates 33%

Photo credit: WWD Tenth Street Hats is letting shoppers try on headgear in a whole new way: augmented reality. The tool, accessed via…

Nike Debuts App-Enabled Experiential Store In NYC

Nike has opened the Nike House of Innovation on Fifth Avenue in New York City, combining experiential retail with the power of…

Walmart Opening AI-Focused Retail Lab In A Long Island Store

(Editor’s note: This article has been updated with information provided by Walmart since it was initially published.) Walmart is planning to open…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.