omnichannel

Gander Mountain Deploys Omnichannel Solutions From Manhattan Associates

Gander Mountain, an outdoors products and accessories retailer, is making an omnichannel transformation. To enable this transition, the retailer has selected Enterprise…

Personalization Best Practices For 2013 And Beyond

Following is Part 3 of the Retail TouchPoints series focused on Personalization Strategies That Work. In this final section, industry analysts and…

Chico’s FAS Taps Social For “May Is For Miracles” Campaign

Chico’s FAS recently launched the third annual “May Is For Miracles” campaign, designed to raise money for Children’s Miracle Network (CMN) Hospitals…

SDL Acquires Bemoko To Extend Customer Experience Management Leadership

SDL, a provider of software and services designed to improve customer experience management, has acquired bemoko, a supplier of mobile web solutions….

Leading Retailers Embrace New Solutions To Drive Omnichannel Success

Following is Part 2 of the Retail TouchPoints series focused on Analyzing The Omnichannel Consumer. In this article, innovative retailers share…

Retailers Deploy Microsoft Enterprise Solutions For Customer Engagement, Workforce Management

With the variety of options available to consumers on how and when to shop, retailers must stay competitive by putting the customer…

Creating Omnichannel Strategies That Resonate With Today’s Empowered Consumers

Following is Part 1 of the Retail TouchPoints series focused on Analyzing The Omnichannel Consumer. Part 2, which will offer insights into…

Signet Jewelers Increases Online Sales By 49% With Improved Cross-Channel Experience

Consumers’ savvier researching, browsing and buying strategies has forward-thinking retailers focused on merging communication and commerce channels to create a unified, 360-degree…

HSN Transitions To ‘Boundary-less Retail’

In today’s omnichannel world, where consumers see a retailer only as a single brand, merchants must create fluid experiences between digital and…

Inconsistent Pricing Across Channels Remains A Key Challenge For Retailers

Following is Part 2 of the Retail TouchPoints series,Pricing Challenges In An Omnichannel World. Part 3, which will look at best-in-class…

Getting It Right: Customer Service Is Key To Ensuring Loyalty

Customer service continues to be an area of strong focus for retailers. In fact, most (86%) said they viewed customer service as…

NRF: The Current Landscape Of Mobile Payments And Where It’s Headed

One-in-five consumers have had a bad retail experience, according to a Temkin Group report on customer experiences. But mobile devices — such…

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omnichannel

Gander Mountain Deploys Omnichannel Solutions From Manhattan Associates

Personalization Best Practices For 2013 And Beyond

Chico’s FAS Taps Social For “May Is For Miracles” Campaign

SDL Acquires Bemoko To Extend Customer Experience Management Leadership

Leading Retailers Embrace New Solutions To Drive Omnichannel Success

Creating Omnichannel Strategies That Resonate With Today’s Empowered Consumers

Signet Jewelers Increases Online Sales By 49% With Improved Cross-Channel Experience

Inconsistent Pricing Across Channels Remains A Key Challenge For Retailers

Getting It Right: Customer Service Is Key To Ensuring Loyalty

NRF: The Current Landscape Of Mobile Payments And Where It’s Headed

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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