Jim Bengier

Are Retailers Meeting Today’s “Empowered Consumers’” Expectations?

Consumers’ expectations of a seamless cross-channel shopping experience are higher today than ever before as increasingly they merge brand touch points into…

Increasing Cross Channel Expectations Examined In Shopper Preference Study

Cross channel expectations have risen dramatically over the past year. Consumers expect to complete an order anywhere (61%), modify an order anywhere…

Best Buy Backs Need for New Out-of-Stock Solution From Sterling

With retailers forced to keep inventory levels lean this holiday season, the risk of stock-outs that disappoint customers is at an all-time…

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