customer service

Speed Commerce Announces New Ownership, $150 Million Investment

E-Commerce technology and omnichannel solution provider Speed Commerce has completed a restructuring process that has resulted in new ownership and fresh investment…

Fully Committed: A One-Man Customer Service Nightmare

The hip-hop musical Hamilton, with its enormous and diverse cast, nabbed all the top prizes at the Tony Awards Sunday night. But a play featuring…

How To Choose A Training Solution For Your Retail Organization

You know that much of your retail success lies in the hands of your associates. You also know effective education is the…

Does Facebook Messenger Signal More Automated Customer Service Ahead?

While social media has become an important retail vehicle for marketing and consumer engagement, Facebook’s new API for Messenger brings a different…

How IoT And Big Data Unite To Make Customer Service Smarter

We’ve all seen the commercials highlighting how the Internet of Things (IOT) has already changed the way we live our daily lives….

#CCSeries Webinars Chart Roadmap To Retail’s Future

In the fast-changing world of retail, the future is never very far away, and preparing for it is a full-time job. The…

Building International Success Via Localized Personalization

Achieving meaningful levels of localization and personalization is difficult enough when a retailer is operating in its own home country. Those challenges…

Home Depot, Zappos, REI Cited For Customer Service Excellence In Select Group of 8 Out Of 100

Just eight retailers out of 100 retail companies recently benchmarked by the e-tailing group have been recognized for providing superior online customer service….

Will ‘Fallout’ Spread After Tough Holiday Season? 5 Experts Weigh In

The overall economy continues to grow, but for a number of leading retailers, lower gas prices and rising employment didn’t translate into…

DirectBuy Bolsters Orders 30% Through Digital, Customer Service Revamp

Brands that have been in business for decades often have to evolve their businesses over time to cater to the needs of…

After Lackluster Holidays, Macy’s Plans $400 Million In Cost Cuts

Unseasonably warm weather that depressed sales of winter apparel, and lower spending by international visitors due to a still-strong U.S. dollar, combined…

Home Depot Hopes ‘Interconnecting Retail’ Pushes Sales Over $100 Billion By 2018

At an investor and analyst conference Dec. 8, The Home Depot announced ambitious long-term fiscal targets that include total sales of approximately…

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