customer feedback

Belk Celebrates 125th Anniversary With Integrated, Prize-Based Campaign

Innovative retailers are connecting digital marketing channels to deliver compelling campaigns to shoppers. By blurring the lines between mobile, social, the web…

Hively Delivers Instant Access To Customer Feedback

Best-in-class retailers rely on customer feedback strategies to determine effectiveness of store associates and customer service representatives, among other issues. But standard…

Retail TouchPoints Mid-Year Top 10 Webinars And White Papers

Retailers are constantly looking for innovative strategies to help improve their businesses. This is evident as topics around analytics, mobile and…

Leading Retailers Implement Innovative Loyalty Strategies

This is Part 2 of Retail TouchPoints’ three-part Customer Loyalty Report. This feature spotlights the rise of the SoLoMo shopper and how…

Toynk Toys Boosts Online Sales By 359% With Marketplace Optimization

Multichannel retailers can reach more customers and drive more revenue by selling through online marketplaces such as Amazon.com, Buy.com, eBay and other…

The Container Store Taps Voice Of The Customer To Maximize Multichannel Success

Shoppers increasingly are seeking to experience brands across multiple channels, from social networking sites to e-Commerce and mobile storefronts, as well as…

LUSH Cosmetics Partners With Demandware To Enhance Its e-Commerce Experience

New e-Commerce solutions and capabilities are providing retailers with prime opportunities to expand their brands internationally. In response to these new developments,…

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